error 500 while i import content

stbsforyou
20 Posts
stbsforyou posted this 13 April 2018

i can import content from small template but the template i need and try to import it content is 19mb
the upload_maz_siza is okay

Import content from template
Request failed: 500

mybe i cant exsport to zip a big website?

i can import content from small template but the template i need and try to import it content is 19mb the upload_maz_siza is okay Import content from template Request failed: 500 mybe i cant exsport to zip a big website?
request-failed:-500
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stbsforyou
20 Posts
stbsforyou posted this 13 April 2018

i attach the zip file
a did a few and non of them upload

i attach the zip file a did a few and non of them upload
whatistranfer.zip
Support Team
Support Team posted this 16 April 2018

Hello,

Please make sure that the user and group running the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders:

root/templates
root/plugins
root/tmp

If the issue persists, please try these steps:
1. Temporary disable all third-party CMS plugins.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know if the issue is still present.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please make sure that the user and group running the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders: root/templates root/plugins root/tmp If the issue persists, please try these steps: 1. Temporary disable all third-party CMS plugins. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team
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