html5 template editor not loading , shows blank screen

sanketdave79
1 Posts
sanketdave79 posted this 22 April 2018

html 5 template editor is not loading, its shows white blank screen. please see the console error in the screen shot attached.

html 5 template editor is not loading, its shows white blank screen. please see the console error in the screen shot attached.
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5 Comments
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Seagull
111 Posts
Seagull posted this 22 April 2018

I've actually just has the same problem and sorted it out by clearing the "hosted app data" in Chrome that is under "clear browsing data>advanced" I also cleared the cache and history at the same time.

I've actually just has the same problem and sorted it out by clearing the "hosted app data" in Chrome that is under "clear browsing data>advanced" I also cleared the cache and history at the same time.
Support Team
Support Team posted this 23 April 2018

Hi,

Please try to clear the cache as suggested above and also follow these instructions:
http://answers.themler.io/articles/14063/how-to-clear-appcache

Sincerely,
Hella

Hi, Please try to clear the cache as suggested above and also follow these instructions: http://answers.themler.io/articles/14063/how-to-clear-appcache Sincerely, Hella
Dv8 Designs
8 Posts
Dv8 Designs posted this 31 May 2019

Good Day

I have the same issue. Clearing the cache doesn't work.

enter image description here

Good Day I have the same issue. Clearing the cache doesn't work. ![enter image description here][1] [1]: https://cdn1.imggmi.com/uploads/2019/5/31/13676303051408bf11e00d507d2bd9ce-full.png
César M.
14 Posts
César M. posted this 18 February 2020

I have the same problem, I have given them access to my cpanel and yet it has been 3 weeks without answer

I have the same problem, I have given them access to my cpanel and yet it has been 3 weeks without answer
Support Team
Support Team posted this 19 February 2020

Hello,

We have answered in your initial topic.

Sincerely,
Nettie

Hello, We have answered in your initial topic. Sincerely, Nettie
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