Malware Reported with Desktop Version

sonicthoughts
20 Posts
sonicthoughts posted this 30 July 2015

When I download the desktop beta version using chrome ( 44.0.2403.107 m (64-bit)) it warns me that it is likely malware. Also, it takes 20 min+ to download and I'm on a 100MB/s connection (in NYC area).

When I download the desktop beta version using chrome ( 44.0.2403.107 m (64-bit)) it warns me that it is likely malware. Also, it takes 20 min+ to download and I'm on a 100MB/s connection (in NYC area).
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sonicthoughts
20 Posts
sonicthoughts posted this 30 July 2015

for anyone concerned I did virus total scan. many timed-out due to size but looks clean. https://www.virustotal.com/en/file/a4e64d9d5d9abde2146e1abfb782e15d20651f21c5328b0e7f03a428522a83c4/analysis/1438221626/

for anyone concerned I did virus total scan. many timed-out due to size but looks clean. https://www.virustotal.com/en/file/a4e64d9d5d9abde2146e1abfb782e15d20651f21c5328b0e7f03a428522a83c4/analysis/1438221626/
Support Team
Support Team posted this 30 July 2015

Hello

We have temporary problem with certificate. We're working on it.
You can download Themler safely. We're scanning all our installations.

Thank you,
Olivia

Hello We have temporary problem with certificate. We're working on it. You can download Themler safely. We're scanning all our installations. Thank you, Olivia
GregC
3 Posts
GregC posted this 15 August 2015

Please advise why this ERROR occurs when I tried to download a theme. Thank You

My download has been blocked

Chrome automatically blocks harmful downloads that try to cause problems on your computer, like:

Giving you viruses
Leaking your private data
Changing your browser and computer settings
Adding unwanted extensions or toolbars to your browser
Why the download was blocked

Your file download may have been blocked for one of two reasons:

We think it might be a malicious, unwanted, or uncommon file.
Malicious: You tried downloading malware.
Unwanted: You tried downloading a deceptive piece of software. This program, disguised as a helpful download, may actually make unexpected changes to your computer.
Uncommon: You tried downloading an unfamiliar and potentially dangerous piece of software.
We've found that the website you tried to download the file from has been known to distribute malware.

Please advise why this ERROR occurs when I tried to download a theme. Thank You **My download has been blocked** Chrome automatically blocks harmful downloads that try to cause problems on your computer, like: Giving you viruses Leaking your private data Changing your browser and computer settings Adding unwanted extensions or toolbars to your browser Why the download was blocked Your file download may have been blocked for one of two reasons: We think it might be a malicious, unwanted, or uncommon file. Malicious: You tried downloading malware. Unwanted: You tried downloading a deceptive piece of software. This program, disguised as a helpful download, may actually make unexpected changes to your computer. Uncommon: You tried downloading an unfamiliar and potentially dangerous piece of software. We've found that the website you tried to download the file from has been known to distribute malware.
Support Team
Support Team posted this 15 August 2015

Hello Greg,
You can download theme safely.
From our end we'll review this issue.

Regards,
Aileen

Hello Greg, You can download theme safely. From our end we'll review this issue. Regards, Aileen
GregC
3 Posts
GregC posted this 16 August 2015

I am yet to go pass the message and download my first theme,

How can you,

From our end we'll review this issue.

Please advise why this is happening.

I am yet to go pass the message and download my first theme, How can you, > From our end we'll review this issue. Please advise why this is happening.
Support Team
Support Team posted this 17 August 2015

Hello Greg,
Actually you may download the theme without any risk, the themes are free of viruses.
We're working on resolving this issue.

Regards,
Aileen

Hello Greg, Actually you may download the theme without any risk, the themes are free of viruses. We're working on resolving this issue. Regards, Aileen
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