Unable to login in Themler

Support Team posted this 27 May 2018

Hi,

Please also try it in another browser. Let us know if the problem persists.

Sincerely,
Hella

Hi, Please also try it in another browser. Let us know if the problem persists. Sincerely, Hella

97 Posts

tmgarrison posted this 30 October 2018

Hi,

Today is September 30, 2018 and the problem still exists.

I just attempted to log in this morning and was met with the blank login screen. It's "imperative" that I'm able to use Themler. I logged in within Themler.ico, but that's not helping.

I initially attempted to log in through Chrome, which I've been using throughout the design process. When I was met with the blank login screen I logged out of Joomla using Chrome, opened Firefox and tried to open a template but was met with the blank login screen also.

I would appreciate a speedy reply. I'm working from inside my job where I use Themler for the company's new design. This will not go over well.

I tried another site and after clicking on the "Edit Template" to run Themler, I was met with the following in the login screen:

Warning: require_once(/my/site/public_html/administrator/includes/toolbar.php): failed to open stream: No such file or directory in /my/site/public_html/templates/mysite/app/index.php on line 25

Fatal error: require_once(): Failed opening required '/my/site/public_html/administrator/includes/toolbar.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /my/site/public_html/templates/mysite/app/index.php on line 25

Obviously, "mysite" and /my/site/ are changed to protect my site.

Both sites had this after updating to the latest Joomla version.

I logged in to a third site "BEFORE" updating Joomla.
I was able to access that template.

Apparently, the latest Joomla update to 3.9.0 is stopping Themler from accessing the server.

THIS IS CRITICAL!

Themler has not updated the software to work within the newest changes in Joomla.
PLEASE address this quickly!

Thank you.

Hi, Today is September 30, 2018 and the problem still exists. I just attempted to log in this morning and was met with the blank login screen. It's "imperative" that I'm able to use Themler. I logged in within Themler.ico, but that's not helping. I initially attempted to log in through Chrome, which I've been using throughout the design process. When I was met with the blank login screen I logged out of Joomla using Chrome, opened Firefox and tried to open a template but was met with the blank login screen also. I would appreciate a speedy reply. I'm working from inside my job where I use Themler for the company's new design. This will not go over well. I tried another site and after clicking on the "Edit Template" to run Themler, I was met with the following in the login screen: Warning: require_once(/my/site/public_html/administrator/includes/toolbar.php): failed to open stream: No such file or directory in /my/site/public_html/templates/mysite/app/index.php on line 25 Fatal error: require_once(): Failed opening required '/my/site/public_html/administrator/includes/toolbar.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /my/site/public_html/templates/mysite/app/index.php on line 25 Obviously, "mysite" and /my/site/ are changed to protect my site. Both sites had this after updating to the latest Joomla version. I logged in to a third site "BEFORE" updating Joomla. I was able to access that template. Apparently, the latest Joomla update to 3.9.0 is stopping Themler from accessing the server. THIS IS CRITICAL! Themler has not updated the software to work within the newest changes in Joomla. PLEASE address this quickly! Thank you.

Last edited 30 October 2018 by tmgarrison

Support Team posted this 30 October 2018

tmgarrison,

Could you please create a new private topic and provide temporary access to your website with Joomla 3.9 for investigation?

Sincerely,
Nettie

**tmgarrison**, Could you please create a new private topic and provide temporary access to your website with Joomla 3.9 for investigation? Sincerely, Nettie

18 Posts

Ivan_Krypt posted this 30 October 2018

I have the same problem. I updatet to Joomla 3.9 and i have a blank white pop up when i will start themler. :-( Please help me !!

18 Posts

Ivan_Krypt posted this 30 October 2018

i had a Akeeba Backup with joomla 3.8. uff i can work now. But anytime i must update to Joomla 3.9. Not now :-(

4 Posts

william.constantin posted this 30 October 2018

Same problem for me with update 3.9 !

18 Posts

Ivan_Krypt posted this 30 October 2018

Same problem for me with update 3.9 !

Yeh fuck !! Good i don't updated all my Sites. Only one :-O Shit.

> Same problem for me with update 3.9 ! Yeh fuck !! Good i don't updated all my Sites. Only one :-O Shit.

Last edited 30 October 2018 by Ivan_Krypt

13 Posts

sibren posted this 30 October 2018

You can fix the issue for now by copying a toolbar.php file from a Joomla 3.8.13 installation into the ./administrator/includes/ folder.
After doing this you should be able to edit you themler template again.
For your convenience: I have attached the file I have used.

You can fix the issue for now by copying a toolbar.php file from a Joomla 3.8.13 installation into the ./administrator/includes/ folder. After doing this you should be able to edit you themler template again. For your convenience: I have attached the file I have used.

toolbar.zip

18 Posts

Ivan_Krypt posted this 30 October 2018

You can fix the issue for now by copying a toolbar.php file from a Joomla 3.8.13 installation into the ./administrator/includes/ folder.
After doing this you should be able to edit you themler template again.
For your convenience: I have attached the file I have used.

Wow thank you very much sibren. I test this tomorrow :-)

> You can fix the issue for now by copying a toolbar.php file from a Joomla 3.8.13 installation into the ./administrator/includes/ folder. > After doing this you should be able to edit you themler template again. > For your convenience: I have attached the file I have used. Wow thank you very much sibren. I test this tomorrow :-)

1 Posts

robin55 posted this 30 October 2018

This works for me - thank you so much.

Support Team posted this 31 October 2018

Hi,

We're preparing the update with the fix for this issue. It will be available ASAP.
In addition to this, we'll provide an instruction on what php files should be changed in order to start Themler and update it if you already updated Joomla.
As an alternative, you can try the solution provided above but we do not recommend editing joomla core files as it may cause problems inside Joomla unless it is approved by Joomla.
Those who have not yet installed the updated Joomla will just need to update Themler first.

We apologize for the inconvenience.

Sincerely,
Olivia

Hi, We're preparing the update with the fix for this issue. It will be available ASAP. In addition to this, we'll provide an instruction on what php files should be changed in order to start Themler and update it if you already updated Joomla. As an alternative, you can try the solution provided above but we do not recommend editing joomla core files as it may cause problems inside Joomla unless it is approved by Joomla. Those who have not yet installed the updated Joomla will just need to update Themler first. We apologize for the inconvenience. Sincerely, Olivia

Support Team posted this 31 October 2018

Hi,

The new update is here!
https://answers.themler.io/questions/173622/themler-hotfix-update-v-472-update-31-oct-2018
If you already updated Joomla to version 3.9 and encountered a problem with launching Themler please follow this instruction and then update Themler.

Sincerely,
Olivia

Hi, The new update is here! https://answers.themler.io/questions/173622/themler-hotfix-update-v-472-update-31-oct-2018 If you already updated Joomla to version 3.9 and encountered a problem with launching Themler please follow [this instruction](page:173620) and then update Themler. Sincerely, Olivia

18 Posts

Ivan_Krypt posted this 01 November 2018

Hi,

The new update is here!
https://answers.themler.io/questions/173622/themler-hotfix-update-v-472-update-31-oct-2018
If you already updated Joomla to version 3.9 and encountered a problem with launching Themler please follow this instruction and then update Themler.

Sincerely,
Olivia

Thank you very much Oliva !! works now :-) The best support here

Have a nice day !

> Hi, > > The new update is here! > https://answers.themler.io/questions/173622/themler-hotfix-update-v-472-update-31-oct-2018 > If you already updated Joomla to version 3.9 and encountered a problem with launching Themler please follow [this instruction](page:173620) and then update Themler. > > Sincerely, > Olivia Thank you very much Oliva !! works now :-) The best support here Have a nice day !