How to get @ and / symbols in Form Input Value

6 Posts

mauricejunior posted this 01 July 2018

I have a form on my website using the FormMail script. One of the hidden inputs requires the receiving email address, however whenever I enter the email address themler automatically removes the @ symbol, causing the script to fail.
Another hidden input for the Thank You page requires the page URL, however whenever I enter the URL themler automatically removes the / symbols, causing the script to fail.

How do I solve this

I have a form on my website using the FormMail script. One of the hidden inputs requires the receiving email address, however whenever I enter the email address themler automatically removes the @ symbol, causing the script to fail. Another hidden input for the Thank You page requires the page URL, however whenever I enter the URL themler automatically removes the / symbols, causing the script to fail. How do I solve this

Last edited 01 July 2018 by mauricejunior

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3 Comments

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Support Team posted this 02 July 2018

Hi,

Are you sure that this is the Themler issue? Have you tried to activate the non-Themler theme and see if that is working the same. It may be not Themler that is influencing the third-party form script.

Sincerely,
Hella

Hi, Are you sure that this is the Themler issue? Have you tried to activate the non-Themler theme and see if that is working the same. It may be not Themler that is influencing the third-party form script. Sincerely, Hella

6 Posts

mauricejunior posted this 06 July 2018

I am speaking here of the themler interface for setting up a form. I attached 2 screenshots to show the problem.

In the first screenshot, the value I entered was "info@sailorswildernesstours.com", Themler automatically deleted the "@" as you can see it now reads "infosailorswildernesstours.com". This value then breaks the script because the script is looking for an email address, but themler has removed the "@".

In the second screenshot, the value I entered was "https://sailorswildernesstours.com", Themler automatically deleted the "://" as you can see it now reads "httpssailorswildernesstours.com". This value then breaks the script because the script is looking for a URL address, but themler has removed the "://".

Is this fixable?

I am speaking here of the themler interface for setting up a form. I attached 2 screenshots to show the problem. In the first screenshot, the value I entered was "info@sailorswildernesstours.com", Themler automatically deleted the "@" as you can see it now reads "infosailorswildernesstours.com". This value then breaks the script because the script is looking for an email address, but themler has removed the "@". In the second screenshot, the value I entered was "https://sailorswildernesstours.com", Themler automatically deleted the "://" as you can see it now reads "httpssailorswildernesstours.com". This value then breaks the script because the script is looking for a URL address, but themler has removed the "://". Is this fixable?

themler-form1.png

Themler-form2.png

Support Team posted this 09 July 2018

Hi,

Unfortunately special characters like @ are forbidden for entering in all input fields in Themler UI as it may cause problems with Themler functionality. However you can use custom js to populate the value of this input with the desired content on page loading. This custom js can be added into Themler Settings >> Additional HEAD HTML field.
As alternative the same functionality with sending email to the hardcoded address can be described in the php action file you're using.

Thank you,
Olivia

Hi, Unfortunately special characters like `@` are forbidden for entering in all input fields in Themler UI as it may cause problems with Themler functionality. However you can use custom js to populate the value of this input with the desired content on page loading. This custom js can be added into Themler Settings >> Additional HEAD HTML field. As alternative the same functionality with sending email to the hardcoded address can be described in the php action file you're using. Thank you, Olivia