how to renew at the right price while subscription still active ?

Hi.

You can try to login on this page: http://themler.io/Purchase and push the Upgrade button in table with your subscription.
But I'm not sure about active subscription.

The price indicated is the "normal" one at 199$ but a renew should be at 99$...
Even if you press the renew button and your subscription is still active, the price remains at 199$...

Reason why I am posting this query....

Hello,

When your current subscription ends, there will be reduced prices when you click on Upgrade. Let us know if for some particular reason you would prefer to upgrade earlier. Please note also that the new subscription year will be counted from the moment you upgrade.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

How many times after subscription end is the upgrade price (99$) valid?
Why would I renew before current subscription end ? Just because I am not in the office on 4 August this year. And My CEO (credit card holder) is on Holiday until end of August... How could I work without a subscription the third week of august?

New subscription year has been added to the end of the actual subscription, last time I placed a renewal... All Joomla editors do so, don't you ?

Suggestion : You should implement an "any time" renewal possibility, the new year just appends to the end of the actual one (I mean all other Joomla editor I use, do so - Regular labs, akkeba, Jevents, etc.). That's so much more convenient for the customer. He can renew at any time...

In my case I have to renew my Pro license before actual subscription end, but I would not loose the remaining actual subscription days.
Please make me a proposal this way.

Thanks in advance for your help,
WBR,
Stéphane

Last edited 16 July 2018 by Stéphane

Hello Stéphane,

I see what you mean. Currently our upgrade policy is as following: you may use discount for the subscription each time you upgrade. More over, you may use the possibility to upgrade with discount in any time after the actual subscription ends. Also, when your subscription ends you may still work at your themes and save but not uprgade them. Consider as a possible solution to upgrade after your current subscription expires but as soon as it is convenient for you. And in a short period meanwhile to work on the current themes without updating. In this case the year will be still counted from the moment of upgrade but it will be later.
If you would still prefer to proceed an upgrade earlier, let us know and we will make a custom upgrade order for you.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

I've just got confirmation from my CEO that he would like to upgrade today.
Thanks in advance for sending us a upgrade link were we can place the Credit Card payment directly to my Email.

Again thanks for your help,
WBR,
Stéphane

Hello,

Sorry for delay. We have created an upgrade order for you, it is available at this link:
https://store.payproglobal.com/checkout?products[1][id]=40061&secret-key=tSZ2znahRd&x-merchant-order-id=235400&products[1][data]=9HdB1kAhvfQol-1v45cV4dFPkC_LINDOihiYpod2sXD1eCSHBJkk_HQAAsJmhkCeyKgBiJAeIAh1vNxRPzyMnw==&currency=USD

After you have purchased, please let us know and we will change the expiration date to August 4th 2019.

Sincerely,
Nettie,
BillionDigital Team

Thank you very much Nettie, I have Relayed this link to my CEO.
WBR,
Stéphane

Hello Stéphane,

Ok, please let us know when they purchase so that we change the date.

Sincerely,
Nettie,
BillionDigital Team

Hi Nettie,

Order placed a few minutes ago
WBR,
Stéphane

Hello Stéphane,

I have extended your subscription to August 4th 2019.

Sincerely,
Nettie,
BillionDigital Team

Thank you so much for your efforts !

WBR,
Stéphane

Stéphane, you are welcome!

Sincerely,
Nettie,
BillionDigital Team