Themler desktop Joomla not loading at all

1 Posts

info397 posted this 05 August 2018

Hallo
Need help please, I wanted to open one of my templates created with Themler desktop Joomla, and Joomla in themler did not load, can't see where the problem lies. I ran a diagnostic error log
Please see attached
Thanks
Antoinette

Hallo Need help please, I wanted to open one of my templates created with Themler desktop Joomla, and Joomla in themler did not load, can't see where the problem lies. I ran a diagnostic error log Please see attached Thanks Antoinette

themler-desktop cannot-start

themler-log.txt

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1 Comments

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Support Team posted this 06 August 2018

Hi,

What do you see when you click on Joomla icon in the Themler startup window? Does the issue happen with other CMS? What did you do with Themler Desktop application or system after the last successful launch (new antivirus, system updates, new Desktop installation or so)?

I suggest that you try disabling antivirus and reinstalling Themler Desktop application. Please reinstall it WITHOUT removing CMS content in order to keep the themes.

Thank you,
Olivia

Hi, What do you see when you click on Joomla icon in the Themler startup window? Does the issue happen with other CMS? What did you do with Themler Desktop application or system after the last successful launch (new antivirus, system updates, new Desktop installation or so)? I suggest that you try disabling antivirus and reinstalling Themler Desktop application. Please reinstall it **WITHOUT** removing CMS content in order to keep the themes. Thank you, Olivia