Themler Desktop Beta Updated (4-August-2015)

Support Team
Support Team posted this 04 August 2015

Hi everyone,

We've updated Themler Desktop to resolve the following issues:

  1. Fixed installation issue related to MySQL.
  2. Fixed installation for users having issues with Windows PATH.
  3. Themler Desktop does not stop installing if Chrome is not installed. The FireFox or default browser will be used instead.
    Note: Themler does not support Internet Explorer, Safari and non-webkit Opera. We strongly recommend using Chrome browser.
  4. We've improved Diagnostics Tool and included it into the Themler Desktop installation.
    If you face any installation issues please run Themler Diagnostics Tool (Start >> Themler >> Themler Diagnostics Tool), copy the output and contact us via our support system.

Knowing issues:

  • rarely Themler displays the following error:
Not Found
The requested URL /themler_3383118731/startup/ was not found on this server.
  • Desktop installer some times crashes on start up.

We're working on these issues. They will be fixed ASAP.

The updated Themler Desktop can be downloaded from our website.

Thank you,
Themler Support Team

Hi everyone, We've updated Themler Desktop to resolve the following issues: 2. Fixed installation issue related to MySQL. 3. Fixed installation for users having issues with Windows PATH. 1. Themler Desktop does not stop installing if Chrome is not installed. The FireFox or default browser will be used instead. **Note:** Themler does not support Internet Explorer, Safari and non-webkit Opera. We strongly recommend using Chrome browser. 3. We've improved **Diagnostics Tool** and included it into the Themler Desktop installation. If you face any installation issues please run Themler Diagnostics Tool (Start >> Themler >> Themler Diagnostics Tool), copy the output and contact us via our [support system][1]. **Knowing issues:** - rarely Themler displays the following error: <pre> Not Found The requested URL /themler_3383118731/startup/ was not found on this server. </pre> - Desktop installer some times crashes on start up. We're working on these issues. They will be fixed ASAP. The updated Themler Desktop can be downloaded from our [website][2]. Thank you, Themler Support Team [1]: http://answers.themler.com/Topic/Create?private=1 [2]: http://themler.com

Last edited 10 August 2015 by Support Team

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12 Comments
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wg3
4 Posts
wg3 posted this 05 August 2015

Well, I downloaded and installed about 13 hours ago, and none of these issues appear to have been addressed from my POV.

I had to use Chrome, which I absolutely refuse to do, this at the end of the install, which placed a link on the desktop to a VBS script which insists on running Chrome. No go as far as I am concerned.

During the installation it gave me several problems more than once, regarding Apache, php and MySQL - I do have my own WAMP setup.

Do note that I got Themler Pro because of my excellent experiences with Artisteer.
However, so far I am less than impressed.

Regards, Wim

Well, I downloaded and installed about 13 hours ago, and none of these issues appear to have been addressed from my POV. I had to use Chrome, which I absolutely refuse to do, this at the end of the install, which placed a link on the desktop to a VBS script which insists on running Chrome. No go as far as I am concerned. During the installation it gave me several problems more than once, regarding Apache, php and MySQL - I do have my own WAMP setup. Do note that I got Themler Pro because of my excellent experiences with Artisteer. However, so far I am less than impressed. Regards, Wim
DeeMo
44 Posts
DeeMo posted this 05 August 2015

Can you not instal Themler to use your own WAMP? Just a thought

Well, I downloaded and installed about 13 hours ago, and none of these issues appear to have been addressed from my POV.

I had to use Chrome, which I absolutely refuse to do, this at the end of the install, which placed a link on the desktop to a VBS script which insists on running Chrome. No go as far as I am concerned.

During the installation it gave me several problems more than once, regarding Apache, php and MySQL - I do have my own WAMP setup.

Do note that I got Themler Pro because of my excellent experiences with Artisteer.
However, so far I am less than impressed.

Regards, Wim

Can you not instal Themler to use your own WAMP? Just a thought > Well, I downloaded and installed about 13 hours ago, and none of these issues appear to have been addressed from my POV. > > I had to use Chrome, which I absolutely refuse to do, this at the end of the install, which placed a link on the desktop to a VBS script which insists on running Chrome. No go as far as I am concerned. > > During the installation it gave me several problems more than once, regarding Apache, php and MySQL - I do have my own WAMP setup. > > Do note that I got Themler Pro because of my excellent experiences with Artisteer. > However, so far I am less than impressed. > > Regards, Wim
tony10
1 Posts
tony10 posted this 05 August 2015

I get the following error code still.

The requested URL /themler_1833907181/startup/ was not found on this server.

I get the following error code still. The requested URL /themler_1833907181/startup/ was not found on this server.
drew5
1 Posts
drew5 posted this 06 August 2015

Where do I find the update?

Where do I find the update?
info1071
3 Posts
info1071 posted this 06 August 2015

themler has stopped working

-------- Details ---------
Problem signature:
Problem Event Name: APPCRASH
Application Name: Themler.1.0.53.67c05.exe
Application Version: 1.0.0.0
Application Timestamp: 4b1ae3c6
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000005
Exception Offset: 00052d37
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

themler has stopped working -------- Details --------- Problem signature: Problem Event Name: APPCRASH Application Name: Themler.1.0.53.67c05.exe Application Version: 1.0.0.0 Application Timestamp: 4b1ae3c6 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000005 Exception Offset: 00052d37 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Support Team
Support Team posted this 07 August 2015

Hi everyone,

We've recently updated Themler desktop version.
Some major bugs are resolved there:

  1. Fixed not found issue.
  2. Now Themler should work fine when run under Standard user.
  3. Fixed vbs script run error.
  4. Fixed joomla\administrator/index.php was not found on this server issue.

Knowing issues:

  • APPCRASH issue when running Themler installation .exe files

  • Desktop installer some times crashes on start up.

We're working on these issues. They will be fixed ASAP.

The updated Themler Desktop can be downloaded here.

Thank you,
Themler Support Team

Hi everyone, We've recently updated Themler desktop version. Some major bugs are resolved there: 1. Fixed **not found** issue. 2. Now Themler should work fine when run under Standard user. 3. Fixed **vbs** script run error. 4. Fixed **joomla\administrator/index.php was not found on this server** issue. **Knowing issues:** - **APPCRASH** issue when running Themler installation .exe files - Desktop installer some times crashes on start up. We're working on these issues. They will be fixed ASAP. The updated Themler Desktop can be downloaded [here][1]. Thank you, Themler Support Team [1]: http://downloads.themler.com/Themler.1.0.57.c058c.exe

Last edited 07 August 2015 by Support Team

info1071
3 Posts
info1071 posted this 07 August 2015

Problem signature:
Problem Event Name: APPCRASH
Application Name: Themler.1.0.57.c058c.exe
Application Version: 1.0.0.0
Application Timestamp: 4b1ae3c6
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000005
Exception Offset: 00052d37
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature: Problem Event Name: APPCRASH Application Name: Themler.1.0.57.c058c.exe Application Version: 1.0.0.0 Application Timestamp: 4b1ae3c6 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000005 Exception Offset: 00052d37 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Support Team
Support Team posted this 07 August 2015

info1071,

Could you please create new Private topic and provide us with with your Skype so we can arrange a time. We need to access your computer via TeamViewer, for example.

Thank you,
Olviia

info1071, Could you please [create new Private topic][1] and provide us with with your Skype so we can arrange a time. We need to access your computer via TeamViewer, for example. Thank you, Olviia [1]: http://answers.themler.com/Topic/Create?private=1
manuel16
3 Posts
manuel16 posted this 07 August 2015

Hi, I've just installed Themler with the newly updated installation file and here is what I get:

Unable to run Themler for .

Reason: .

Please contact support.

Back

I get this window/page after choosing the CMS I want to run with Themler. See attached screenshot. I initially experienced installation problems with the first installation file I downloaded before the current beta installation for Windows was released. Please help as Im Very frustrated with this product!

Hi, I've just installed Themler with the newly updated installation file and here is what I get: Unable to run Themler for . Reason: . Please contact support. Back I get this window/page after choosing the CMS I want to run with Themler. See attached screenshot. I initially experienced installation problems with the first installation file I downloaded before the current beta installation for Windows was released. Please help as Im Very frustrated with this product!

Last edited 07 August 2015 by manuel16

eviltwin
8 Posts
eviltwin posted this 09 August 2015

Problem signature:
Problem Event Name: APPCRASH
Application Name: Themler.1.0.57.c058c.exe
Application Version: 1.0.0.0
Application Timestamp: 4b1ae3c6
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000005
Exception Offset: 00052d37
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I'm getting the same error on Windows 7 when I try to open the executable.

> Problem signature: > Problem Event Name: APPCRASH > Application Name: Themler.1.0.57.c058c.exe > Application Version: 1.0.0.0 > Application Timestamp: 4b1ae3c6 > Fault Module Name: ntdll.dll > Fault Module Version: 6.1.7601.18247 > Fault Module Timestamp: 521ea91c > Exception Code: c0000005 > Exception Offset: 00052d37 > OS Version: 6.1.7601.2.1.0.256.1 > Locale ID: 1033 > Additional Information 1: 0a9e > Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 > Additional Information 3: 0a9e > Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 > > Read our privacy statement online: > http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 > > If the online privacy statement is not available, please read our privacy statement offline: > C:\Windows\system32\en-US\erofflps.txt > I'm getting the same error on Windows 7 when I try to open the executable.
Support Team
Support Team posted this 10 August 2015

Hi everyone,

We've updated Themler Desktop installation. The new version is available on our website.
Please try the new update. If the issue continues please create a new Private topic and provide log from Themler Diagnostics Tool (Start >> Themler).

Thank you,
Olivia

Hi everyone, We've updated Themler Desktop installation. The new version is available on our [website][1]. Please try the new update. If the issue continues please create a new Private topic and provide log from Themler Diagnostics Tool (Start >> Themler). Thank you, Olivia [1]: http://themler.com
Support Team
Support Team posted this 12 August 2015

Hi guys,

All of you, who had APPCRASH issue in Themler desktop version should try our latest update:
http://downloads.themler.com/Themler.1.0.59.39d2b-2.exe

The issue should be fixed there.

Please let us know the result.

Thanks,
Ivan

Hi guys, All of you, who had **APPCRASH** issue in Themler desktop version should try our latest update: http://downloads.themler.com/Themler.1.0.59.39d2b-2.exe The issue should be fixed there. Please let us know the result. Thanks, Ivan
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