What Resolution are in Themler

admin34
94 Posts
admin34 posted this 5 weeks ago

What are the four screen sizes that are at the top right of Themler?

What are the four screen sizes that are at the top right of Themler?
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Support Team
Support Team posted this 5 weeks ago

Hello Allan,

You can find default resolutions under Home -> Settings:

responsive-sizes.png

They can be customized.

Gina
Themler Support

Hello Allan, You can find default resolutions under Home -> Settings: !responsive-sizes.png! They can be customized. Gina Themler Support
admin34
94 Posts
admin34 posted this 4 weeks ago

OK thanks for your quick response. However I'm not talking about those sizes, I'm taking about the screen sizes at the very top between the drop down box with the home text and save button.

OK thanks for your quick response. However I'm not talking about those sizes, I'm taking about the screen sizes at the very top between the drop down box with the home text and save button.
Support Team
Support Team posted this 4 weeks ago

Those sizes are same, they are related. Please, see screenshot to make sure we are on the same page:

relation.png

Gina
Themler Support

Those sizes are same, they are related. Please, see screenshot to make sure we are on the same page: !relation.png! Gina Themler Support
admin34
94 Posts
admin34 posted this 4 weeks ago

OK thanks that is great. I thought it did, now that leads me to my next question. I have a laptop that is 1398px I have made the theme layout for laptops 1398px however when I change the margins or padding in any of the sections on my site in Themler and check my laptop the changes are not changed I have cleared the cached and all history, which makes no difference I have also turned of the laptop which makes no difference. I'm able to change text fine the formatting is where the problem is.

OK thanks that is great. I thought it did, now that leads me to my next question. I have a laptop that is 1398px I have made the theme layout for laptops 1398px however when I change the margins or padding in any of the sections on my site in Themler and check my laptop the changes are not changed I have cleared the cached and all history, which makes no difference I have also turned of the laptop which makes no difference. I'm able to change text fine the formatting is where the problem is.
Support Team
Support Team posted this 4 weeks ago

Hello,

Could you please provide an example of where exactly the margins or padding are not applied - a screenshot would be helpful. Also please note the Gutter Width setting at the screenshot aboe - this padding between columns will be used for the whole theme.

Sincerely,
Nettie

Hello, Could you please provide an example of where exactly the margins or padding are not applied - a screenshot would be helpful. Also please note the Gutter Width setting at the screenshot aboe - this padding between columns will be used for the whole theme. Sincerely, Nettie
admin34
94 Posts
admin34 posted this 4 weeks ago

Hi

if you go to this page http://aidtobeautytraining.com.au/ on a laptop that has a screen size of 36 cm diagonally and a screen Resolution of 1366X768, you will see the slide show at the top of the screen that has a heading of "NATIONALLY ACCREDITED TRAINING" the writing and button under the heading will not centre, it will not even move it doesn't matter what I do. If you scroll down the page you will come to three boxes the box on the right of the screen with the heading of "MASTER CLASS TATTOO COURSES" the text under the heading will not move also. There are another two boxes with text in them that will not move at all, the text in the boxes can't be read as it goes out of the boxes. This problem appears to be only on the laptop settings. I'm able to move the text on the mobile version.

Thanks
Allan

Hi if you go to this page http://aidtobeautytraining.com.au/ on a laptop that has a screen size of 36 cm diagonally and a screen Resolution of 1366X768, you will see the slide show at the top of the screen that has a heading of "NATIONALLY ACCREDITED TRAINING" the writing and button under the heading will not centre, it will not even move it doesn't matter what I do. If you scroll down the page you will come to three boxes the box on the right of the screen with the heading of "MASTER CLASS TATTOO COURSES" the text under the heading will not move also. There are another two boxes with text in them that will not move at all, the text in the boxes can't be read as it goes out of the boxes. This problem appears to be only on the laptop settings. I'm able to move the text on the mobile version. Thanks Allan
admin34
94 Posts
admin34 posted this 3 weeks ago

I have now fixed the problem with the text in the boxes not centring by redoing the boxes again and placing the content back in the boxes however, when it comes to moving the text up or down in the boxes that does not happen. Please see the attached zipped video of the problem.

I have now fixed the problem with the text in the boxes not centring by redoing the boxes again and placing the content back in the boxes however, when it comes to moving the text up or down in the boxes that does not happen. Please see the attached zipped video of the problem.
admin34
94 Posts
admin34 posted this 3 weeks ago

I have just now updated to the latest version of themler and the problem is still happening.

I have just now updated to the latest version of themler and the problem is still happening.
admin34
94 Posts
admin34 posted this 3 weeks ago

I have just started designing another site for a client http://www.yourdesigns.com.au/nambourelc.com.au/ and it has the same problem as http://aidtobeautytraining.com.au/ you can move it on Themler in the laptop version but when you look on a laptop it has not changed it at all. I have tried "margin, changed the width, move horizontal. Maybe I should post this on my 80 FB accounts and see if I get some help?

This has to be a bug and a big one if you can't adjust anything that is a big problem.

I have just now updated to the latest version of Themler and the problem is still happening.

I have just started designing another site for a client http://www.yourdesigns.com.au/nambourelc.com.au/ and it has the same problem as http://aidtobeautytraining.com.au/ you can move it on Themler in the laptop version but when you look on a laptop it has not changed it at all. I have tried "margin, changed the width, move horizontal. Maybe I should post this on my 80 FB accounts and see if I get some help? This has to be a bug and a big one if you can't adjust anything that is a big problem. I have just now updated to the latest version of Themler and the problem is still happening.
Support Team
Support Team posted this 3 weeks ago

Hello,

I have checked the page http://aidtobeautytraining.com.au/ on the same screen resolution and notice the issue with the third column of each row. Judging from the code it is related to the line-height set for this class: h3.additional-class-189332552. Either it have been added in the text itself in context menu, or there is some additional CSS in Home >> Settings.
I don't notice however the issue at http://www.yourdesigns.com.au/nambourelc.com.au/

Sincerely,
Nettie

Hello, I have checked the page http://aidtobeautytraining.com.au/ on the same screen resolution and notice the issue with the third column of each row. Judging from the code it is related to the line-height set for this class: h3.additional-class-189332552. Either it have been added in the text itself in context menu, or there is some additional CSS in Home >> Settings. I don't notice however the issue at http://www.yourdesigns.com.au/nambourelc.com.au/ Sincerely, Nettie
admin34
94 Posts
admin34 posted this 2 weeks ago

OK I have taken a look and I can not find why it is adding h3.additional-class to the h3 and what is more interesting is if you refresh the page and look at the same h3 title the class number changes. So I can't hard code it out because the class number keeps changing with each refresh. I need this fixed my client is ready to suck me.

OK I have taken a look and I can not find why it is adding h3.additional-class to the h3 and what is more interesting is if you refresh the page and look at the same h3 title the class number changes. So I can't hard code it out because the class number keeps changing with each refresh. I need this fixed my client is ready to suck me.
admin34
94 Posts
admin34 posted this 2 weeks ago

WTF!!!!!!!!!!

WTF!!!!!!!!!!
admin34
94 Posts
admin34 posted this 2 weeks ago

You will not help me. This problem has been going on for over three weeks. It has now been 5 days since I responded to your last solution which didn't work. this is very disappointing your chose to go down this path.

I gave you 24 hours to comment on my problem you have not. You have left me no choose but to tell my story to the world, that your support is very bad.

You will not help me. This problem has been going on for over three weeks. It has now been 5 days since I responded to your last solution which didn't work. this is very disappointing your chose to go down this path. I gave you 24 hours to comment on my problem you have not. You have left me no choose but to tell my story to the world, that your support is very bad.
admin34
94 Posts
admin34 posted this 2 weeks ago

Why are you not helping me? I have $500 waiting to be paid to me when I fix this issue and you guys don't care you didn't care when I said I was going to get sacked he didn't sack me but he won't make a finial payment until this is fixed.

Why are you not helping me? I have $500 waiting to be paid to me when I fix this issue and you guys don't care you didn't care when I said I was going to get sacked he didn't sack me but he won't make a finial payment until this is fixed.
Support Team
Support Team posted this 2 weeks ago

Hi,

Sorry for the delay.
We checked the source of the problem Columns controls on your website. As I can see you added too many extra settings for the controls inside problem cells in each responsive mode.

For example:

photo-2018-11-09-10-37-17.jpg

and

photo-2018-11-09-10-37-24.jpg

In the result of this mixing of various settings, you see the reported issue. I suggest that you check the settings of all controls inside cells in each responsive mode and remove all extra settings including the settings like "Move vertically". When you get back to the original settings of each control we can then help you in the positioning of these elements in the way you need.

If you want, you can export the problem sections and attach them to this topic and we'll remove all extra settings on our side.

Thank you,
Olivia

Hi, Sorry for the delay. We checked the source of the problem Columns controls on your website. As I can see you added too many extra settings for the controls inside problem cells in each responsive mode. For example: !photo-2018-11-09-10-37-17.jpg! and !photo-2018-11-09-10-37-24.jpg! In the result of this mixing of various settings, you see the reported issue. I suggest that you check the settings of all controls inside cells in each responsive mode and remove all extra settings including the settings like "Move vertically". When you get back to the original settings of each control we can then help you in the positioning of these elements in the way you need. If you want, you can export the problem sections and attach them to this topic and we'll remove all extra settings on our side. Thank you, Olivia
admin34
94 Posts
admin34 posted this 2 weeks ago

Thanks for the offer to remove the extra settings I have tried to remove the extra settings but when I do the settings under the position section keep coming back. I click away from that section after I delete the position settings and when I go back to the section the settings have come back. I don't know how to export only one section so I exported the whole site. If that is no good can you please explain how I export just that section?

I really appreciate you helping me with this.

Regards
Allan

Thanks for the offer to remove the extra settings I have tried to remove the extra settings but when I do the settings under the position section keep coming back. I click away from that section after I delete the position settings and when I go back to the section the settings have come back. I don't know how to export only one section so I exported the whole site. If that is no good can you please explain how I export just that section? I really appreciate you helping me with this. Regards Allan
Support Team
Support Team posted this 5 days ago

Hello Allan,

Looks like you are on the right track. Please also try to press Enter or click on some empty space on the ribbon or on the right column, after you have changed or removed the values. And make sure to do this for each responsive mode (for example, switch to Phones, Laptops etc. and check the value).
If it still doesn't help, please attach the section in its final version to that moment, so that we could assist in fixing it and export it back. To export a section, please select it using the path below or the outline, and use Export option:

i504.png

Sincerely,
Nettie

Hello Allan, Looks like you are on the right track. Please also try to **press Enter or click on some empty space** on the ribbon or on the right column, after you have changed or removed the values. And make sure to do this for each responsive mode (for example, switch to Phones, Laptops etc. and check the value). If it still doesn't help, please attach the section in its final version to that moment, so that we could assist in fixing it and export it back. To export a section, please select it using the path below or the outline, and use Export option: !i504.png! Sincerely, Nettie
admin34
94 Posts
admin34 posted this 5 days ago

OK great thanks for the advice.

OK great thanks for the advice.
admin34
94 Posts
admin34 posted this 5 days ago

Hi tried your solution I can't get it to move up so it is in line with the other two cells. I have attached the section as advised.

Thanks
Allan

Hi tried your solution I can't get it to move up so it is in line with the other two cells. I have attached the section as advised. Thanks Allan
Support Team
Support Team posted this 5 days ago

Hello Allan,

I have removed the following values for the hird column and re-exported the section: an extra Move Vertically value for the Subtitle H3, removed the absolute positioning for this subtitle by making No Align in positioning, and removed the fixed Width for the Text under it.
Please find the exported section attached.

Sincerely,
Nettie

Hello Allan, I have removed the following values for the hird column and re-exported the section: an extra Move Vertically value for the Subtitle H3, removed the absolute positioning for this subtitle by making No Align in positioning, and removed the fixed Width for the Text under it. Please find the exported section attached. Sincerely, Nettie
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