Can't save theme

Vitaliy WD
411 Posts
Vitaliy WD posted this 27 October 2018

Hi.

Can't login inside Themler to save theme.
No response from account.themler.io.

Hi. Can't login inside Themler to save theme. No response from account.themler.io.
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8 Comments
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Support Team
Support Team posted this 27 October 2018

Hello,

We are sorry for the issue, we will try to fix it as soon as possible.

Sincerely,
Nettie

Hello, We are sorry for the issue, we will try to fix it as soon as possible. Sincerely, Nettie
Vitaliy WD
411 Posts
Vitaliy WD posted this 27 October 2018

Hi.

Thank you for fast solving, now works fine.

Hi. Thank you for fast solving, now works fine.
Support Team
Support Team posted this 27 October 2018

You are welcome!

Sincerely,
Nettie

You are welcome! Sincerely, Nettie
Dv8 Designs
8 Posts
Dv8 Designs posted this 17 February 2019

I've been having the same issue for the past 3 days.

I've been having the same issue for the past 3 days.
Giuma
91 Posts
Giuma posted this 17 February 2019

I've been having the same issue for the past 3 days.

I do some test now, i can login and i can save, please try again

> I've been having the same issue for the past 3 days. I do some test now, i can login and i can save, please try again
flaviasoul
4 Posts
flaviasoul posted this 11 March 2020

Please... I can't log in too... I need help please!!!

Please... I can't log in too... I need help please!!!
Support Team
Support Team posted this 11 March 2020

Hello,

We are sorry for the inconvenience. We have found the problem and will try to fix it as soon as possible. It is related to a security update in Google Chrome v80. Meanwhile please consider using Firefox for Themler.

Sincerely,
Nettie

Hello, We are sorry for the inconvenience. We have found the problem and will try to fix it as soon as possible. It is related to a security update in Google Chrome v80. Meanwhile please consider using Firefox for Themler. Sincerely, Nettie
Support Team
Support Team posted this 17 March 2020

Hello,

The fix is available. It is recommended, to perform the following steps so that it is applied correctly.
For Themler on the hosted website please follow these steps:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

For Themler Desktop please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Sincerely,
Nettie

Hello, The fix is available. It is recommended, to perform the following steps so that it is applied correctly. For Themler on the hosted website please follow these steps: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. For Themler Desktop please try the following: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Sincerely, Nettie
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