money back - BillionAnswers

3 Posts

jgort2 posted this 31 December 2018

Yesterday i bought themler.
I really do regret this.
for 8 times i had to reboot my freezing and crashing macbook.

also several times themler keeps asking to update (wich ive done several times, 2 times i installed a complete new version.

And in all of this themler is very un-user friendly, im struggling and very disappointed.

I really want my money back.

Jan Gort

Yesterday i bought themler. I really do regret this. for 8 times i had to reboot my freezing and crashing macbook. also several times themler keeps asking to update (wich ive done several times, 2 times i installed a complete new version. And in all of this themler is very un-user friendly, im struggling and very disappointed. I really want my money back. Jan Gort

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Support Team posted this 31 December 2018

Hello Jan,

Could you please try to remove Themler and also the related folder from Library, and then download and install again? Do the issues persist? Also - updates are shown for each theme. Once you have a theme updated to the latest Themler version and saved, the Updates notification will not be shown for this theme. You may also consider installing Themler in CMS on the hosted website or on a localhost, it can work better in this case and you will be able to use real CMS content. Let us know if any particular difficulties appear with using Themler - searching for particular options or anything else.

Sincerely,
Nettie

Hello Jan, Could you please try to remove Themler and also the related folder from Library, and then download and install again? Do the issues persist? Also - updates are shown for each theme. Once you have a theme updated to the latest Themler version and saved, the Updates notification will not be shown for this theme. You may also consider installing Themler in CMS on the hosted website or on a localhost, it can work better in this case and you will be able to use real CMS content. Let us know if any particular difficulties appear with using Themler - searching for particular options or anything else. Sincerely, Nettie