I am trying to launch my desktop version of Themler and I'm getting the error messages outlined in the ThemlerDiagnostics.txt file attached.I looked in the Forum and tried renaming the chrome folder as instructed but that didn't work.
Please advise.
Hello Elayne,
This seems like an access related issue.
Please, try disabling proxy, firewall and antivirus and launch Themler again.
If you can't disable them, try adding exceptions as described below:
*Could you please try to add the following folders to your antivirus/firewall white list and also to Windows in-built defender, if possible:
C:\Program Files (x86)\Themler\
C:\ProgramData\Themler
If there is no difference, try adding also
C:\Program Files (x86)\Themler\bin\apache\bin\hthemlerd.exe
and
C:\Program Files (x86)\Themler\bin\mysql\bin\mythemlerd.exe
to the antivirus list of exceptions (while list).
Please also add the website .themler.io to exception list as well as ''themler.com" and ".billiondigital.com". If it is not possible, please try adding cstatic.billiondigital.com and cstatic.themler.io.*
Gina
Themler Support
