Can't export, update and log in

alleminbe
54 Posts
alleminbe posted this 17 February 2019

Hi
From yesterday I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up saying 'The connection was reset' below a sad face when I hover the mouse over it.

What is going on? is it a bug or something else, I have attached a screenshot.

Hi From yesterday I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up saying 'The connection was reset' below a sad face when I hover the mouse over it. What is going on? is it a bug or something else, I have attached a screenshot.
bug themler cannot-update cannot-export cannot-login
themler.jpg
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28 Comments
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Support Team
Support Team posted this 18 February 2019

Hello,

Could you please retry now and let us know the result?

Gina
Themler Support

Hello, Could you please retry now and let us know the result? Gina Themler Support
alleminbe
54 Posts
alleminbe posted this 18 February 2019

Nothing has changed, it's the same.

Has this problem occurred before?

Nothing has changed, it's the same. Has this problem occurred before?

Last edited 18 February 2019 by alleminbe

Support Team
Support Team posted this 19 February 2019

The problem doesn't happen to all users so it is more likely related to your network.
Could you please try:
- disable firewall, proxy and antivurs and retry
- if it doesn't help, then also , restart your computer and wifi router as well

Gina
Themler Support

The problem doesn't happen to all users so it is more likely related to your network. Could you please try: - disable firewall, proxy and antivurs and retry - if it doesn't help, then also , restart your computer and wifi router as well Gina Themler Support
obchod
7 Posts
obchod posted this 19 February 2019

Hello,

I have the same problem too. I tried everything you recommended, but nothing happened.

But we realized that the login button access to https://www.themler.com and this address does not work in the browser too.
Can you check it please?

Hello, I have the same problem too. I tried everything you recommended, but nothing happened. But we realized that the login button access to https://www.themler.com and this address does not work in the browser too. Can you check it please?
alleminbe
54 Posts
alleminbe posted this 19 February 2019

I tried disabling firewall, proxy and antivirus, nothing changed, then I restarted my computer and wifi router nothing changed all the same.

I have projects that are delayed cause of this, please help.

What if I uninstall and reinstall the app will I lose the saved work and themes? how would I save it before uninstalling and reinstalling?

I tried disabling firewall, proxy and antivirus, nothing changed, then I restarted my computer and wifi router nothing changed all the same. I have projects that are delayed cause of this, please help. What if I uninstall and reinstall the app will I lose the saved work and themes? how would I save it before uninstalling and reinstalling?
Support Team
Support Team posted this 20 February 2019

Hello,

We made a change on the server that might fix this issue. Could you please try now?

Gina
Themler Support

Hello, We made a change on the server that might fix this issue. Could you please try now? Gina Themler Support
alleminbe
54 Posts
alleminbe posted this 20 February 2019

Nothing has changed yet still the same problem, I have work been delayed cause I cant export, update and log in.
Please tell me how can I save or where are the work I did in Themler are saved? I will try to uninstall and reinstall it.

Nothing has changed yet still the same problem, I have work been delayed cause I cant export, update and log in. Please tell me how can I save or where are the work I did in Themler are saved? I will try to uninstall and reinstall it.
Support Team
Support Team posted this 20 February 2019

  1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
  2. Uninstall Themler completely and also check the box for "Remove all CMS content".
  3. Check if the following folders are still present:
    C:\Program Files (x86)\Themler
    C:\ProgramData\Themler
  4. If they exist, remove them.
  5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
  6. Temporarily disable antivirus and firewall.
  7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.

Gina
Themler Support

1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Gina Themler Support
alleminbe
54 Posts
alleminbe posted this 20 February 2019

Just before I started backing up the files I just tried to log in before I proceed and it worked fine export, update and log in, not sure what had happened but its working fine now. I could start working.

Just before I started backing up the files I just tried to log in before I proceed and it worked fine export, update and log in, not sure what had happened but its working fine now. I could start working.
Support Team
Support Team posted this 20 February 2019

We made another change, it helped. Sorry for inconveniences caused.

Gina

We made another change, it helped. Sorry for inconveniences caused. Gina
obchod
7 Posts
obchod posted this 21 April 2019

Hello Gina,

i have the same problem again. I cannot log in and save/export my work. It says "The connection was reset". HELP ME PLEASE! I need to finish something really very important.

Thank you very much!

Hello Gina, i have the same problem again. I cannot log in and save/export my work. It says "The connection was reset". HELP ME PLEASE! I need to finish something really very important. Thank you very much!

Last edited 21 April 2019 by obchod

obchod
7 Posts
obchod posted this 22 April 2019

We made another change, it helped. Sorry for inconveniences caused.

Gina

Is there any chance you can help me too asap, please? I cannot log in and finish my work due this "Connection was reset" issue (ERR_CONNECTION_RESET) again... It seems to try to connect to "https://themler.com/designer/Account/ExternalLogOn?returnUrl=%2fProfileData" address, but it fails.

> We made another change, it helped. Sorry for inconveniences caused. > > Gina Is there any chance you can help me too asap, please? I cannot log in and finish my work due this "Connection was reset" issue (ERR_CONNECTION_RESET) again... It seems to try to connect to "https://themler.com/designer/Account/ExternalLogOn?returnUrl=%2fProfileData" address, but it fails.
Support Team
Support Team posted this 22 April 2019

Hello,

Could you please try to clear cache and let us know if the issue is still present?

Sincerely,
Nettie

Hello, Could you please try to clear cache and let us know if the issue is still present? Sincerely, Nettie
alleminbe
54 Posts
alleminbe posted this 22 April 2019

I have exactly the same problem as when I started this thread, I think you have changed some server setting for it to work before, I have work to complete too.

I have exactly the same problem as when I started this thread, I think you have changed some server setting for it to work before, I have work to complete too.
obchod
7 Posts
obchod posted this 22 April 2019

Hello,

Could you please try to clear cache and let us know if the issue is still present?

Sincerely,
Nettie

Hi Nettie, I have tried everything like before, but nothing helped (like before). That is why I wrote you. It seems you must do some magic on your server (like before). PLEASE!

> Hello, > > Could you please try to clear cache and let us know if the issue is still present? > > Sincerely, > Nettie Hi Nettie, I have tried everything like before, but nothing helped (like before). That is why I wrote you. It seems you must do some magic on your server (like before). PLEASE!
obchod
7 Posts
obchod posted this 23 April 2019

Still no change... I know, I am annoying, but I really have to finish my work. I have lost a lot of time with it and tomorrow I must show what I have. Due this issue I have nothing :-(

Still no change... I know, I am annoying, but I really have to finish my work. I have lost a lot of time with it and tomorrow I must show what I have. Due this issue I have nothing :-(
alleminbe
54 Posts
alleminbe posted this 23 April 2019

Hi Gina

Please fix the problem as soon as you could.

Hi Gina Please fix the problem as soon as you could.
obchod
7 Posts
obchod posted this 24 April 2019

Is there any chance it will be fixed someday?

Is there any chance it will be fixed someday?
alleminbe
54 Posts
alleminbe posted this 24 April 2019

Is there any chance it will be fixed someday?

Open a new thread, I do think they prioritise new threads than old ones.

> Is there any chance it will be fixed someday? Open a new thread, I do think they prioritise new threads than old ones.
Support Team
Support Team posted this 24 April 2019

Hello,

We are sorry for the inconvenience connected to the server issue on save, export and login. Our developers are working on fixing it ASAP. We will update this topic as soon as it is fixed. Thanks for understanding.

Sincerely,
Nettie

Hello, We are sorry for the inconvenience connected to the server issue on save, export and login. Our developers are working on fixing it ASAP. We will update this topic as soon as it is fixed. Thanks for understanding. Sincerely, Nettie
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