Saving doesn't work anymore

Hello,
Disable all 3rd party plugins in WP and your browser.
Check (yourself or with your hosting provider) if any security is enabled on your server and try disabling it as well.
Some users were having issues even with security enabled fro cpanel.

Gina
Themler Support

Thank you for your answer. I have disabled every plugin in Wordpress and my browser. Unfortunately that doesn't change anything.

I'm in contact with my hosting provider right know, but he doesn't seem to have any idea so far, what to change to fix this problem.

I just figured out, that I can export the template from the online version, open it in the desktop version, save and export there as zip without including Themler! and then upload it again in wordpress. Of course, that's a bit complicated for the future. But the problem seems to be the included Themler itself - together with whatever is blocking it.

EDIT: The support-guy of my provider is asking if there are more precise information about the security causing the problem, because there are too many for just trying.

Last edited 25 March 2019 by Rike

Hello,

What exactly error is showing in the browser console when you are trying to save the theme online?

Sincerely,
Nettie

Hello,

there is no error, it's just saving... and saving.. and saving. When trying to upload another template where Themler is included I get the "not found" page. Also no php-errors in the error_log.

Update:
- Exporting as zip from online-version only works from time to time.. When I manage to export and try to open in the desktop version, it now says "Import failed. We are sorry, only 'WordPress' Themler's themes are supported.".
- When opening the zip I exported yesterday (it has worked then) in the desktop version, I cannot change something on one page and then switch to another, then it loads and loads and nothing else happens. And I cannot save anymore (same as in the web version).

I have to say, I'm at a loss now and a bit annoyed.

Will it help buying a new year of updates?
I would do so, but only when I can be sure it helps, because now I cannot work on anything on my template.

Update 2:

Everything seems to work fine with an older version of the same template.
So the problem has to be somewhere in this special template-version.
At least that means I can work with the old version now (hopefully).

This problem still exists in April 2020! Sad thing is I just paid you for a new license for this product which is worthless if you can't save the theme. It is within Themler cause I do not yet have it installed on a Wordpress site! So disappointing and frustrating that a year later and still this problem exists!

ImageByDesign,

Sorry for delay, the answer was posted in a rather old topic. Is the issue still actual for you?

Sincerely,
Nettie

Yes it is still an issue and I have given up - want to move to Nicepage and try it. I just updated my license with Themler is there any way I can get a refund or credit toward Nicepage?

Hello,

I will ask Sales team about it. What Nicepage subscription would you like?

On the other hand - just in case you haven't tried it yet:

For Themler on the hosted website please follow these steps:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

For Themler Desktop please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Sincerely,
Nettie

Hi Nettie,

I was just about to start a new thread, but found this one is very close to the issue I had just yesterday - February 24, 2021.
Please bear with me because this is what "I" consider an ongoing bug with Themler. Since this thread is a year old and the problem still exists, the developers need to take a closer look at Themler.

Near the end of the work day, I made a couple of edits within Themler to my template for Joomla. Usually I have Joomla admin open in another tab when I have Themler open. But, I "thought" it was going to be a quick edit so I didn't open the additional tab right away.
When I attempted to save my edits I got an error message from Themler that I'd never seen before. The error stated that no such domain could be found (in part).

That's when I attempted to open the additional tab to Joomla admin. When I was met with the login screen I knew why Themler threw the error.

So I logged in again, refreshed everything and made my edit again. I saved and watched Themler saving. When it was finished saving, I looked at the front end of the Web site.
The simple edit that I made was "not" saved.
I then refreshed Themler and it too confirmed that the edit had not been saved because the text reverted to what it was before I edited. After several attempts with the same result I dug deeper.

I knew something was wrong, so I started looking at the files on the server to see "where" Themler had saved my edits. Clearly it was NOT to the template I chose to update, but it "was" saving something somewhere.

On the server (using FileZilla) I found a tmp folder inside my templates folder. There I could see that Themler had saved what I was editing, but that was not to the template I had open. It was saving my editing to a temporary file in the tmp folder.

I attempted to open the default Themler (blank) template and it would not open. I attempted to "export" my template and work on it with the desktop version. It took forever, then did not provide me with the download. I had waited upwards of 5 minutes for a response and nothing. I actually attempted several times with the same result.

Because it was the end of my day I was too tired to deal with it at that point. So today, Thursday, February 25, 2021, I was going to download the tmp folder and work on the issue on my desktop.

The very first thing I did was open FileZilla to download the tmp folder.
It was gone!

So I logged in to Joomla then Themler, made my edit that I attempted yesterday and it worked perfectly.

This long story was my way of saying, all of the above users (in my opinion) seem to have this issue, even though none of them thought to look for tmp folder in the templates folder.

My suggestion is to have the developers look into why Themler creates the tmp folder and then does not finish the process. I agree the tmp has to happen. But Themler doesn't always complete the process. Themler seems - at times that have no possibility to recreate - to create temporary files but doesn't process them and that keeps the user from being able to do anything with Themler.

I hope this all makes sense. Contact me if you need more. Feel free to move this to "Bug" if you wish.

Thanks for all your work.
Thomas

Hello,

Thank you for detailed feedback. The fact is that the initial issue was related to some changes in a Chrome update (latest at the time the issue has appeared) that caused issues with saving and exporting themes and sometimes just with logging in. There used to be also some related server issues. Since that time necessary fixes have been performed, however to make them apply, sometimes it is needed to follow the steps provided in the post above - for the website in Chrome or in Themler desktop. It is recommended, to re-save the theme after this. Hopefully, this will make saving work without any issues on your side.

Sincerely,
Nettie

Issues like saving not working in builder tools such as the discussion on that Themler thread often highlight how frustrating it becomes when changes are not stored properly.
It is similar in any setup where users rely on saved configurations to keep their work consistent and avoid repeating adjustments. Even in product customization scenarios like A.R.E. truck caps accessories, having reliable saving for selected setups or add ons is important for a smooth experience.

In situations like saving not working anymore in Themler, it often helps to check if any recent changes or extensions are interfering with the editor workflow.
Just like choosing the right vehicle accessories to improve performance and compatibility, software tools also need the right add ons and settings to function smoothly without conflicts.
Sometimes a simple reset of settings or reviewing recent updates can restore stability and prevent repeated saving issues.