Themler desktop is not loading.

1 Posts

shrinath_consultancy posted this 29 April 2019

I am getting waiting for 127.0.0.1 and after some time it says timed out

I have taken all of the following actions
1. Checking that my firewall is not blocking any of your applications including the server and MySQL
2. Uninstalling and reinstalling the software at least twice on my windows 10 system
3. Making sure that I have followed all the points that I can find on the forum like reloading, etc.
4. I tried all options on the first screen like HTML, Wordpress, Magento, etc. but none of them works I just get waiting for 127.0.0.1 for all of them

I have taken the log file and attached to this request.
I am unable to login to the desktop, please guide on what to do?

I am getting waiting for 127.0.0.1 and after some time it says timed out I have taken all of the following actions 1. Checking that my firewall is not blocking any of your applications including the server and MySQL 2. Uninstalling and reinstalling the software at least twice on my windows 10 system 3. Making sure that I have followed all the points that I can find on the forum like reloading, etc. 4. I tried all options on the first screen like HTML, Wordpress, Magento, etc. but none of them works I just get waiting for 127.0.0.1 for all of them I have taken the log file and attached to this request. I am unable to login to the desktop, please guide on what to do?

desktop

ThemlerDiagnostics.txt

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3 Comments

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Support Team posted this 29 April 2019

Hello,

Thank you for the log file. Our developers will fix the issue as soon as possible. We will let you know as soon as it is fixed.

Sincerely,
Nettie

Hello, Thank you for the log file. Our developers will fix the issue as soon as possible. We will let you know as soon as it is fixed. Sincerely, Nettie

1 Posts

bellaalice.es posted this 30 December 2020

My themler is faulty after a while, how should I fix it ???

Support Team posted this 30 December 2020

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie