Error : "Sorry, an error has occurred. Please clear your browser cache." (Chrome on Windows)

hi, it's not a chrome-related problem but the themler server that doesn't work properly. to me the error does it both on the desktop version and on my clients' host. erasing all browser history, then I can log in. all my sites are made with version 475. the 481 has always been a json error and a cache error.

Could ypu please try Firefox?
Gina
Themler Support

Could ypu please try Firefox?
Gina
Themler Support

Hello,

Yes I tried Firefox and it works fine. I simply don't understand why it doesn't work anymore on Chrome.

Thank you.

The issue with Chome is reported to the developers. While it is being fixed, please, stick to FF.

Gina
Themler Support

I have the exact problem in all my sites on chrome, Firefox is not my favourite browser to use, I am using it till your developers fix the problem hopefully soon.

Hello,

Another possible temporary solution is to try running in Chrome secret mode - you may use it for Themler meanwhile.

Sincerely,
Nettie

I'm getting the issue in Firefox as well as Chrome.

https://imgur.com/a/ejQZtal

Can you please try this solution?

If you are using Google Chrome
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

If you are using the Desktop version
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Is this working for you?

Last edited 15 May 2019 by Support Team

No that isn't working for me. What else can we do? The product hasn't been working for over a week now.

Answered in private ticket.

Gina
Themler Support

Can you please try this solution?

If you are using Google Chrome
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

If you are using the Desktop version
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Is this working for you?

I'm using the desktop version, what does Google Chrome have to do with this error?

Can you please try this solution?

If you are using Google Chrome
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

If you are using the Desktop version
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Is this working for you?

I'm using the desktop version, what does Google Chrome have to do with this error?

No, clicked on wordpress icon; it presents the 2 untitled templates when I click on one it throws the connection error

How do I open and use the browser based themler version?

Mike,

Please try to run the URL like this in a browser - Chrome and Firefox:
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
The numbers instead of XXXXXXXXXX are individual and can be found at the path like C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx

Gina
Themler Support

Hi,

Same problem here i try to use IE, firefox and chrome. Clean the cache no results... I don't use the desktop version...

Hope you can help me out...

Last edited 13 October 2020 by kverweij

Hello Kos,

This issue maybe related to theme version, it may be too old for current Joomla installation.
Could you please send us your theme as zip file in a separate private ticket?

Gina
Themler Support

Hello,

Could you please specify what Themler and PHP version you have at the moment?

Sincerely,
Nettie

Hello,

Could you please remove the old theme from the website, then clear cache and install the attached theme - it is updated to the latest Themler Beta.

Sincerely,
Nettie

2 weeks ago I face this problem on my site (bakewarely.com) and the problem was automatically fixed by installing the theme again.

Hello,

Thanks for letting us know. Additionally, there is a fresh update available with some fixes for PHP 8, so we recommend to update the theme to v.559.

Sincerely,
Nettie