URGENT - Themler suddenly stopped working

6 Posts

iMediaDesign posted this 07 May 2019

I have themler installed on two sites, both Joomla/ VirtueMart.

Everything have always worked fine with themler, but now when I click edit template in Joomla backend, themler doesn’t start on either page, just loads a blank page then a pop up says “Retry?” if I click ok it pops up again, if I click cancel I get “Sorry, an error has occurred. Please clear your browser cache.”

I have tried everything on this list:
( https://answers.themler.io/articles/65488/troubleshooting-read-first )
Disable CMS plugins/modules/components
Disable antivirus, firewall.
Disable browser extensions/add-ons.
HTTP/HTTPS. – both backend and front end is HTTPS
Check folder permissions.

I have also tried this :
( https://answers.themler.io/articles/65513/themler-themes-issues-joomla-virtuemart )
Akeeba Admin Tools – off
JHtml::_ ( 'behavior.modal' ); // for SqueezeBox

But it still doesn’t work...

Even if I install a new blank themler template, or export a new zip template from Themler desktop version, and installs in in joomla… it is still the same…

I really need some help because I have to make changes to the sites.

I Really appreciate all help I can get.

Thank you

Thomas

I have themler installed on two sites, both Joomla/ VirtueMart. Everything have always worked fine with themler, but now when I click edit template in Joomla backend, themler doesn’t start on either page, just loads a blank page then a pop up says “Retry?” if I click ok it pops up again, if I click cancel I get “Sorry, an error has occurred. Please clear your browser cache.” **I have tried everything on this list:** ( https://answers.themler.io/articles/65488/troubleshooting-read-first ) Disable CMS plugins/modules/components Disable antivirus, firewall. Disable browser extensions/add-ons. HTTP/HTTPS. – both backend and front end is HTTPS Check folder permissions. **I have also tried this :** ( https://answers.themler.io/articles/65513/themler-themes-issues-joomla-virtuemart ) Akeeba Admin Tools – off JHtml::_ ( 'behavior.modal' ); // for SqueezeBox But it still doesn’t work... Even if I install a new blank themler template, or export a new zip template from Themler desktop version, and installs in in joomla… it is still the same… I really need some help because I have to make changes to the sites. **I Really appreciate all help I can get.** Thank you Thomas

Retry themler-for-joomla chrome-issue

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6 Comments

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165 Posts

richard25 posted this 07 May 2019

Themler no longer works in Chrome only Firefox until Themler get round to fix it which is anyone's guess

http://answers.themler.io/questions/186872/wordpress-woocommerce-cart-link-500-error-and-themler-also-not-opening?page=1

Themler no longer works in Chrome only Firefox until Themler get round to fix it which is anyone's guess http://answers.themler.io/questions/186872/wordpress-woocommerce-cart-link-500-error-and-themler-also-not-opening?page=1

Is Solution

Support Team posted this 07 May 2019

Hello,

Our developers are working at fixing the issue, in the meantime could you please try to run the theme in Firefox?

Sincerely,
Nettie

Hello, Our developers are working at fixing the issue, in the meantime could you please try to run the theme in Firefox? Sincerely, Nettie

6 Posts

iMediaDesign posted this 07 May 2019

Thank you Nettie and richard25
I installed firefox and yes it works 8)
Strange, it always worked in chrome and edge before.
But I am glad that it works now !!!
Thank you!
/Thomas

Thank you Nettie and richard25 I installed firefox and yes it works 8) Strange, it always worked in chrome and edge before. But I am glad that it works now !!! Thank you! /Thomas

Support Team posted this 08 May 2019

Hello Thomas,

Indeed, there is an issue related to the latest Chrome version and our developers are working at fixing it as soon as possible. We will let you know as soon as it is fixed.

Sincerely,
Nettie

Hello Thomas, Indeed, there is an issue related to the latest Chrome version and our developers are working at fixing it as soon as possible. We will let you know as soon as it is fixed. Sincerely, Nettie

Last edited 08 May 2019 by Support Team

Support Team posted this 14 May 2019

Hello,

The issue in Chrome is fixed, but in order to open the website correctly the following steps are recommended:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

Sincerely,
Nettie

Hello, The issue in Chrome is fixed, but in order to open the website correctly the following steps are recommended: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Sincerely, Nettie

6 Posts

iMediaDesign posted this 29 May 2019

Ah okey perfect, thanks Nattie! 8)
Using Firefox is fine to, but great that you fixed it so you can choose!

/Regards
Thomas

Hi Ah okey perfect, thanks Nattie! 8) Using Firefox is fine to, but great that you fixed it so you can choose! /Regards Thomas

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