files not show up in Themler

RLuka
16 Posts
RLuka posted this 15 June 2019

Hi,
I installed Themler on my new iMac, but I can't open the files. I see only a white screen.

Solution please

Thanks

Ray

Hi, I installed Themler on my new iMac, but I can't open the files. I see only a white screen. Solution please Thanks Ray
white-screen imac
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Support Team
Support Team posted this 24 July 2019

Hello Ray,

I apologize for the delay.

Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew.

Gina
Themler Support

Hello Ray, I apologize for the delay. Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Gina Themler Support
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