Unable to open "Edit Template" from live site, goes to blank screen

mherzogins
4 Posts
mherzogins posted this 02 July 2019

I've followed directions for the Joomla 3.9 update, had everything working perfectly last night and spent hours making changes to the templates. This morning, it won't let me into the theme editor from administrator live site.

Followed all suggestions from every thread related to the article... no luck.

Is it possible to download the template and open on desktop editor... to be able to save and re-upload? Not sure how, since I don't have access to the theme editor from live site.

I've followed directions for the Joomla 3.9 update, had everything working perfectly last night and spent hours making changes to the templates. This morning, it won't let me into the theme editor from administrator live site. Followed all suggestions from every thread related to the article... no luck. Is it possible to download the template and open on desktop editor... to be able to save and re-upload? Not sure how, since I don't have access to the theme editor from live site.
joomla-update black-screen theme-editor joomla-3.9
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mherzogins
4 Posts
mherzogins posted this 02 July 2019

Update

Copied and renamed template through ftp. Compressed and zipped template package... Downloaded
Opened Themler editor on desktop and imported zip folder. Shows template thumbnail, on opening... loads blank white screen.

Update Copied and renamed template through ftp. Compressed and zipped template package... Downloaded Opened Themler editor on desktop and imported zip folder. Shows template thumbnail, on opening... loads blank white screen.
mherzogins
4 Posts
mherzogins posted this 02 July 2019

SOLVED

Copied .php files from a sister site with updated version of themler. Everything initiates and loads fine. Will be downloading and renaming template to upload a new updated version.

SOLVED Copied .php files from a sister site with updated version of themler. Everything initiates and loads fine. Will be downloading and renaming template to upload a new updated version.
Support Team
Support Team posted this 03 July 2019

Hello,

Was Joomla updated recently?

Gina
Themler Support

Hello, Was Joomla updated recently? Gina Themler Support
mherzogins
4 Posts
mherzogins posted this 03 July 2019

Yes, Joomla was updated. Followed instructions for changes in index.php, data,php, and manifest.php. Worked perfectly at first, then next morning page was blank when loading themler to edit. Copied all files from an updated sister site, worked perfectly.

Yes, Joomla was updated. Followed instructions for changes in index.php, data,php, and manifest.php. Worked perfectly at first, then next morning page was blank when loading themler to edit. Copied all files from an updated sister site, worked perfectly.
Support Team
Support Team posted this 04 July 2019

I see, thank you for the update.

Gina
Themler Support

I see, thank you for the update. Gina Themler Support
drkelly
4 Posts
drkelly posted this 12 December 2019

I'm having this exact same problem. Had site up and running for a long time without need for changes, now when I go to try and edit the theme, I get the blank screen. All the files mentioned in the update to 3.9 have the correct code, but still get the blank screen. Unfortunately I don't have an updated sister site to copy from.

HELP!!!

I'm having this exact same problem. Had site up and running for a long time without need for changes, now when I go to try and edit the theme, I get the blank screen. All the files mentioned in the update to 3.9 have the correct code, but still get the blank screen. Unfortunately I don't have an updated sister site to copy from. HELP!!!
Support Team
Support Team posted this 13 December 2019

Hello,

Please try to copy the theme folder via FTP, zip-compress and import it in Themler desktop. Update the theme to the latest Themler version v.496. Re-export the theme and install in on your website. Please let us know the result.

Sincerely,
Nettie

Hello, Please try to copy the theme folder via FTP, zip-compress and import it in Themler desktop. Update the theme to the latest Themler version v.496. Re-export the theme and install in on your website. Please let us know the result. Sincerely, Nettie
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