Problems Loading the home page in desktop themler

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie

hi, i did try all above as i found a post on here but still had the problem ????
I was also thinking that basically themler desktop installs its own msql and apache etc that it might have clashed with my install of wamp server???.
but have setup a localhost site for now and so fare all is good.
many thanks for getting back to mer so fast.

I am really getting fedup off this now as i cant use the deskktop app as i wanted too to export all my artisteer themes.
i have tried everything you are suggesting and the app workks for 1 time then i get an error message.
i uninstalled chrome and themler and installed firefox.
when i first started themler it asked me what browser i prefered to use and i selected firefox and i was able that time to use it.
so thinking this was okay i installed chrome again and the problem starts all over again.
I need to use chrome as all my other apps are important.
I have tried everything i can. also keep getting this error that i have attached.
127.0.0.1:12080 says retry ???????????????????????????????

I also forgot to mention that there are 2 themler exe files within themler folder ???
if i cant get this sorted i will be contacting paypal for a refund

Hello,

Please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Let us know the result.
Meanwhile consider installing default Themler theme from our website on your hosted CMS or in a CMS on your localhost - you will be able to import the themes there.

Sincerely,
Nettie

I have tried this and it works for 1 time and then stops
I have tried to start a new theme and the 404 page comes up still.
I have started a dispute with PayPal to get my money back. I purchaseed this to import my artisteer files.
I hjave the version of artisteer that can export to themler.
i have tried to import also and .
I either get a error saying themler can only import joomla templates, the theme i have only just saved to zip to be vused for themler.
your product is floored.
I will not rest until i get my money back.
as you are selling a product that doesn't work.
on desktop and it doesn't import artistyeer files properly.

Meanwhile consider installing default Themler theme from our website on your hosted CMS or in a CMS on your localhost - you will be able to import the themes there.

Sincerely,
Nettie

Re the above comment:
I
PURCHASED THEMLER BECAUSE IT IS TO RUN ON MY DESKTOP COMPUTER NOT TO INSTALL A LOCAL SERVER OR USE MY CMS TO DESIGN TEMPLATES.
PLEASE REFUND MY MONEY TODAY.
OR YOU COULD AT LEAST DOWNLOAD NICEPAGE TO RECTIFY THIS.
I AM NOT LOSING £58 THIS IS A LOT OF MONEY TO ME.

Hello,

I will discuss your situation with our Sales department and will come back to you soon.

Sincerely,
Nettie

Please can you tell me what is happining??
with me downloading the nicepage app for business is not going to cost you anything.
i have looked at nicepage it would do for my needs and if i had known all this was going to happen i would have purchased nicepage first.
i put my email into the subscriptions page and for the business with my discount would cost $77 only $6 more than the amount i paid to you being $71
I think this is totally acceptable.
and i have been a customer of yours since artisteer first came out. surely i must be compansated for this??

Hello,

Could you please specify what Nicepage subscription you would like?

Sincerely,
Nettie

PRO please. you know i really dont want to fallout with anyone with this its just i have been a long standing customer and always want to be!!.
one of my sites is going to be for templates / promote apps that people can click on a link and download your products.
i would like to use your products and eventually sell my templates i create in artisteer nicepage etc.

Hello,

We have discussed the situation with our colleagues from the Sales team. If we close your Themler subscription and provide you Nicepage Pro subscription, it should be less than 5 months as a rule - however we offer you as a long standing customer 5 months Pro subscription. If this variant is suitable for you, we will give you Nicepage Pro and close Themler subscription.

Sincerely,
Nettie

THATS FINE,
PLEASE CAN YOU FOREWARD LINK ASAP PLEASE.
THANKYOU

CAN YOU DO THIS TODAY?? MANY THANKS

Hello,

We will issue a subscription for you as soon as possible and will let you know at once.

Sincerely,
Nettie

hi, are you going to issue this today please???

Hello,

We have created Nicepage subscription for you and closed your Themler subscription.

Sincerely,
Nettie