ant download .artx files after purase

4 Posts

MarcoP posted this 17 September 2014

Someting wrong wit your pur download routine. I keep getting te zip files after purase instead of te .artx files. It's really frustrating and surely your sales dept an get off teir arses and answer pones. Taking our money ten telling us to wait for a response to a problem is bad business.
Also someting wrong wit tis sript as it does not reognise some keyboard keys.

Frustrating all round.

Someting wrong wit your pur download routine. I keep getting te zip files after purase instead of te .artx files. It's really frustrating and surely your sales dept an get off teir arses and answer pones. Taking our money ten telling us to wait for a response to a problem is bad business. Also someting wrong wit tis sript as it does not reognise some keyboard keys. Frustrating all round.

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Support Team posted this 17 September 2014

Hello

As I can see you downloaded wordpress themes. To download Artisteer project please open theme download page and click the link below:

The purchased theme includes .artx file.

Next time please choose "Artisteer" in the search filter:

to load Artisteer projects only.

Also someting wrong wit tis sript as it does not reognise some keyboard keys.

Could you please explain this issue in some details?

Thank you,
Olivia

Hello As I can see you downloaded wordpress themes. To download Artisteer project please open theme download page and click the link below: ![](http://attachments.answers.billiondigital.com/370/370/link-to-artisteer-project.png) The purchased theme includes .artx file. Next time please choose "Artisteer" in the search filter: ![](http://attachments.answers.billiondigital.com/371/371/search-filter.png) to load Artisteer projects only. > Also someting wrong wit tis sript as it does not reognise some keyboard keys. Could you please explain this issue in some details? Thank you, Olivia

link-to-artisteer-project.png

search-filter.png