ERR_CMS_INSTALL_FAILED.

dlinder03
10 Posts
dlinder03 posted this 25 August 2019

Ayuda!

Ayuda!
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Support Team
Support Team posted this 25 August 2019

Hello,

Please, provide more details on the error.
When do you see it?

Gina
Themler Support

Hello, Please, provide more details on the error. When do you see it? Gina Themler Support
dlinder03
10 Posts
dlinder03 posted this 12 February 2020

Hola
Veo el error cada vez que entro al programa.
Saludos
Diana

Hola Veo el error cada vez que entro al programa. Saludos Diana
Support Team
Support Team posted this 12 February 2020

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie
dlinder03
10 Posts
dlinder03 posted this 12 February 2020

Hola

¬°Gracias por la respuesta!

Trabajo con macOS Catalina. He probado estos pasos en muchas ocasiones y sigue sin funcionar.

Saludos

Diana

Hola ¡Gracias por la respuesta! Trabajo con macOS Catalina. He probado estos pasos en muchas ocasiones y sigue sin funcionar. Saludos Diana
Support Team
Support Team posted this 12 February 2020

Hello Diana,

For Mac the steps are a little different.

Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac Library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew.

Meanwhile please try to install the theme in a CMS on some localhost or hosted website to work at it.

Sincerely,
Nettie

Hello Diana, For Mac the steps are a little different. Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac Library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Meanwhile please try to install the theme in a CMS on some localhost or hosted website to work at it. Sincerely, Nettie
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