Blank screen on Themler Windows using Wordpress

1 Posts

artisteer15 posted this 10 August 2015

I have been using Themler on Windows 7 without issue until yesterday. Total blank screen as soon as I press Wordpress. I have read a question from a user who had exactly the same issue (17230) and followed the response instructions. I have reinstalled with the latest version but still have nothing. Attached is the Diagnostics Tool report.
Many thanks in advance.
Clive

blank-page

10-08-15.txt

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8 Comments

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Support Team posted this 11 August 2015

Hi,

Please try to install the latest Themler desktop version:
http://downloads.themler.com/Themler.1.0.59.39d2b.exe

Let us know if it works fine.

Thanks,
Ivan

Hi, Please try to install the latest Themler desktop version: http://downloads.themler.com/Themler.1.0.59.39d2b.exe Let us know if it works fine. Thanks, Ivan

Support Team posted this 11 August 2015

Hi,

Just a quick update.
Could you please also provide us with a console log from your browser.
If you're using Chrome, press F12 while running Themler, go to Console tab and make a screenshot of the error.

Thanks,
Ivan

Hi, Just a quick update. Could you please also provide us with a console log from your browser. If you're using Chrome, press F12 while running Themler, go to Console tab and make a screenshot of the error. Thanks, Ivan

27 Posts

emailrobind posted this 18 August 2015

Hi,

Please try to install the latest Themler desktop version:
http://downloads.themler.com/Themler.1.0.59.39d2b.exe

Let us know if it works fine.

Thanks,
Ivan

Same thing happening to me started today on Windows 10. I have the latest version.

> Hi, > > Please try to install the latest Themler desktop version: > http://downloads.themler.com/Themler.1.0.59.39d2b.exe > > Let us know if it works fine. > > Thanks, > Ivan Same thing happening to me started today on Windows 10. I have the latest version.

Support Team posted this 19 August 2015

Hi,

Please feel free to create new private ticket and provide us ther with an output from Themler Diagnostics Tool for further investigation.

Thanks,
Ivan

Hi, Please feel free to create new private ticket and provide us ther with an output from **Themler Diagnostics Tool** for further investigation. Thanks, Ivan

146 Posts

LGWeb posted this 08 September 2015

I am getting a blank screen running themler desktop for Wordpress.

See attached. I installed 1.0.82.5e214

I am getting a blank screen running themler desktop for Wordpress. See attached. I installed 1.0.82.5e214

them.JPG

Support Team posted this 09 September 2015

Hello,

Please provide screen shot from Console tab and logs from Themler as described here:

http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#debug_mode

Thanks,
Themler Support Team

Hello, Please provide screen shot from Console tab and logs from Themler as described here: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#debug_mode Thanks, Themler Support Team

146 Posts

LGWeb posted this 11 September 2015

See attached.

ThemlerDiagnostics.txt

Support Team posted this 12 September 2015

HI,

Our browser need your Chrome browser console screenshot.
Run Themler, choose problem CMS, press F12, go to console tab, make a screenshot for us and attach it to this ticket.

We're waiting for your response!

Thanks,
Ivan

HI, Our browser need your Chrome browser console screenshot. Run Themler, choose problem CMS, press F12, go to console tab, make a screenshot for us and attach it to this ticket. We're waiting for your response! Thanks, Ivan

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