Connexion Themler - BillionAnswers

32 Posts

artwebmaster2010 posted this 15 November 2019

Hello themler,

More and more often the following bugs happen: Can't connect to Themler.
After the first window, there comes another window but it is still not possible to connect.

This bug has been around for several weeks and nothing has been done!

Thank you for your help

Pasca

Hello themler, More and more often the following bugs happen: Can't connect to Themler. After the first window, there comes another window but it is still not possible to connect. This bug has been around for several weeks and nothing has been done! Thank you for your help Pasca

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3 Comments

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Support Team posted this 18 November 2019

Hello Pascal,

The issue happens on your website, right? Please try these steps:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

If the issue is present after this, please try to exclude anything that may block Themler from connecting to servers - like browser add-ons, VPN, firewall, antivirus, CMS security plugins and other plugins, other third-party programs on the computer. The issue is not common, so the reason must be either on the computer or on the website/hosting server.

Sincerely,
Nettie

Hello Pascal, The issue happens on your website, right? Please try these steps: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. If the issue is present after this, please try to exclude anything that may block Themler from connecting to servers - like browser add-ons, VPN, firewall, antivirus, CMS security plugins and other plugins, other third-party programs on the computer. The issue is not common, so the reason must be either on the computer or on the website/hosting server. Sincerely, Nettie

32 Posts

artwebmaster2010 posted this 22 November 2019

OK!
Thank you.

Pascal

OK! Thank you. Pascal

Last edited 22 November 2019 by artwebmaster2010

Support Team posted this 22 November 2019

You are welcome!

Sincerely,
Nettie

You are welcome! Sincerely, Nettie