unable to login in themler

Hello Patricia,

Does it happen in one particular browser or in all?
Does it happen in desktop version?

Gina
Themler Support

It happens in desktop and Chrome. In Firefox the themler page doesn' event display

In the site, the url ver is ver=484 but the desktop version is the last one (I just reinstalled it)

Last edited 29 November 2019 by Patricia L

If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

How do I rename the themler directory ?

Any other name, for example, themlerold.

Gina

1) didn't word (I already did it)
2) It works

1) worked.... once. Same problem when I logged out and logged in (my default browser is Chrome)
... and blank page in edge too...

Last edited 29 November 2019 by Patricia L

Could you please check if it works in Firefox?

Gina
Themler Support

In Firefox, I have a blank page.

I found the origin of the problem: third-party cookies blocked in Chrome in the latest update

I didn't care about the other browsers but I think it's the same type of problem

Thank you for letting us know the origin of the problem.

Gina
Themler Support