Server unavaiable, Server error?!

Support Team posted this 20 December 2019

Hello,

We are working at fixing the issue and will update this topic when it is fixed, really soon.

Sincerely,
Nettie

Hello, We are working at fixing the issue and will update this topic when it is fixed, really soon. Sincerely, Nettie

Support Team posted this 20 December 2019

Hello,
Could you please check if it works now for you?

If it doesn't. please, close Themler, and rename this folder on your computer C:\Users[user]\AppData\Local\Themler

Gina
Themler Support

Hello, Could you please check if it works now for you? If it doesn't. please, close Themler, and rename this folder on your computer C:\Users[user]\AppData\Local\Themler Gina Themler Support

4 Posts

trebuchet posted this 02 January 2020

Hi

This problem is still prevalent. What are the issues?

Hi This problem is still prevalent. What are the issues?

Support Team posted this 04 January 2020

Hello,

The issue has been fixed. Have you tried the solution from the post above?

Sincerely,
Nettie

Hello, The issue has been fixed. Have you tried the solution from the post above? Sincerely, Nettie

3 Posts

mohammad_khazab posted this 12 January 2020

Hi, I'm also experiencing the same issue.
Unable to save theme. Server is unavailable.

I'm trying to update my customer's wordpress website but it doesn't Save the changes. please help me. What should I do?

Regards,
Mo

Hi, I'm also experiencing the same issue. Unable to save theme. Server is unavailable. I'm trying to update my customer's wordpress website but it doesn't Save the changes. please help me. What should I do? Regards, Mo

Support Team posted this 13 January 2020

Hello Mo,

Please try the following:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

Sincerely,
Nettie

Hello Mo, Please try the following: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Sincerely, Nettie

6 Posts

gianes75 posted this 13 January 2020

Hello!
Same problem, ad clear cache was useless...

Thanks for your support.
Bruno

Hello! Same problem, ad clear cache was useless... Thanks for your support. Bruno

Support Team posted this 14 January 2020

Hello Bruno,

Please try to temporarily disable third-party plugins for the website, as well as browser add-ons and any programs that may block access to the servers on your computer like antivirus or firewall.
Did you also try the renaming procedure from the second post in this topic?

Sincerely,
Nettie

Hello Bruno, Please try to temporarily disable third-party plugins for the website, as well as browser add-ons and any programs that may block access to the servers on your computer like antivirus or firewall. Did you also try the renaming procedure from the second post in this topic? Sincerely, Nettie

6 Posts

gianes75 posted this 14 January 2020

Hello Nettie,
nothing to do...i've disabled av too. The problem is the same from browser and from standalone version with non 3rd part add-ons.

Any ideas?

Thanx.
Bruno

Hello Nettie, nothing to do...i've disabled av too. The problem is the same from browser and from standalone version with non 3rd part add-ons. Any ideas? Thanx. Bruno

6 Posts

gianes75 posted this 14 January 2020

Sorry, i've renamed the folder too...

Support Team posted this 16 January 2020

Server issue can happen if there is something blocking the connection to our server: like proxy, firewall, antivirus. All such security programs should be disabled.

If this doesn't help, please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:
C:\Program Files (x86)\Themler
C:\ProgramData\Themler
4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Gina
Themler Support

Server issue can happen if there is something blocking the connection to our server: like proxy, firewall, antivirus. All such security programs should be disabled. If this doesn't help, please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Gina Themler Support