License payment

ID. TRANSACTION 90N80320XS199971J
on the 20th of this month

Hello,

Have you used any other account to order the subscription? We don't see any orders, even new, with your current account.

Sincerely,
Nettie

from my artisteer account

Hello,

Please log in into your account, go to this page:
http://themler.io/Purchase
Then click Upgrade next to your expired subscription and click Get next to the subscripiton listed as free for you.

Sincerely,
Nettie

Dear Nettie, I made an update to ARTISTEER license and THEMLER.
the THEMLER license, yet has not been updated,
to give prompt solution.

"Artisteer Standard Edition & Themler Business - 1 Year Upgrade Period for 0601-CCFB-xxxx-xxxx-xxxx
Item # 9 $ 59.95 USD 1 $ 59.95 USD

12-20-2019 2:53:07 PST
Transaction ID: 90N80320XS199971J

My thmerler business account remains the same without being updated.

Please give prompt solution and support to this problem.

"Artisteer Standard Edition & Themler Business - 1 Year Upgrade Period for 0601-XXXX-XXXX-XXXX-4XXX
N.º de artículo 9 $59,95 USD 1 $59,95 USD"

Hello,

Please try the following.
1. Open http://themler.io/purchase and you will see on the top your expired subscription
2. Click "Upgrade" button next to it.
3. Click "Get" near the subscription that is listed as Free for you.

Sincerely,
Nettie

Dear Nettie,
I already made the payment, and I try to follow your instructions but there is not "Get" button.

"Artisteer Standard Edition & Themler Business - 1 Year Upgrade Period for 0601-CCFB-xxxx-xxxx-xxxx
Item # 9 $ 59.95 USD 1 $ 59.95 USD

12-20-2019 2:53:07 PST
Transaction ID: 90N80320XS199971J

Please, I need prompt solution in order to activate my licence.

Thank you

ARTISTEER already confirmed the license update, I forward their reply.

"Hello Michael,

Your Artisteer license is extended, see here:
http://www.artisteer.com/Default.aspx?p=license_info&s_keyword=0601-CCFB-F43F-EF78-4DBB

As for Themler, you need to contact Themler support directly.
Most likely the issue is in the different emails you used to buy the license in 2014 and update it now.
Themler system links the account by the email.

If you have already contacted Themler support directly, they will update your Themler manually.

Best regards,

Regina K
Extensoft, Inc.
/ Artisteer
Artisteer - The Automated Web Designer
http://www.artisteer.com
Twitter: http://twitter.com/ArtisteerTeam"

Hello,

Indeed, you Artisteer license was upgraded successfully so you should be able to just extend your Themler subscription for free. Could you please specify what happens when you log in under your Themler account, go to the Purchase page and click Upgrade next to the newest expired subscription? Does any of the variants appear as free for you?

Sincerely,
Nettie

I still cannot have an active account.
When I click upgrade button, there is not any free option, only turns into blue color and shows some discounts.

Please, I need to solve this problem ASAP.

Hello,

We have asked our Sales department about the issue and will keep you posted soon.

Sincerely,
Nettie

Dear Nettie

Do you have any news?
It has taken too long to solve this problem ( 4 weeks), so I need a solution as soon as possible.

Looking forward to your comments

Michael R.

Hello Michael,

We are sorry for the delay. The issue is that you ahve purchased Artisteer that includes Themler Business, but in your Themler account there is Themler Pro subscription. Could you please specify if you are offered Themler Business or other version to get, when you log in and click Upgrade?

Sincerely,
Nettie

I want to keep the Themler Business, attached you will find a file with the information offered.

Michael R.

Hello Michael,

We have issued Themler Business subscription for you, it should work now.

Sincerely,
Nettie