Login loop

timbriche
8 Posts
timbriche posted this 06 January 2020

Every time I want to login, it loops in a new login. Very annoying!

Every time I want to login, it loops in a new login. Very annoying!
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4 Comments
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Support Team
Support Team posted this 07 January 2020

Hello Tim,
If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

Hello Tim, If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler Support
fngatia
8 Posts
fngatia posted this 04 February 2020

Am facing this. I have tried all of the above. Non works.

Am facing this. I have tried all of the above. Non works.
Support Team
Support Team posted this 05 February 2020

Hello,

Do you use Themler for Mac?
Looks like the issue appeared after the security updates included into the latest Mac system updates. The issue with Themler for Mac is forwarded to our developers. Meanwhile please try to install the theme on some localhost or hosted website.
you may copy the theme manually from the folder with themes. Please click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder, copy the theme, zip it and install on your hosted website or localhost.

Sincerely,
Nettie

Hello, Do you use Themler for Mac? Looks like the issue appeared after the security updates included into the latest Mac system updates. The issue with Themler for Mac is forwarded to our developers. Meanwhile please try to install the theme on some localhost or hosted website. you may copy the theme manually from the folder with themes. Please click Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder, copy the theme, zip it and install on your hosted website or localhost. Sincerely, Nettie
Support Team
Support Team posted this 05 February 2020

Hello,

Additionally, could you please try the following:
1. Disable the option "Prevent cross-data tracking" in Safari browser:

photo-2020-02-05-14-16-00.jpg

2. Reboot the computer.
3. Run Themler for Mac and log in.
4. Try to save and export the theme and let us know the result.

Sincerely,
Nettie

Hello, Additionally, could you please try the following: 1. Disable the option "Prevent cross-data tracking" in Safari browser: !photo-2020-02-05-14-16-00.jpg! 2. Reboot the computer. 3. Run Themler for Mac and log in. 4. Try to save and export the theme and let us know the result. Sincerely, Nettie

Last edited 05 February 2020 by Support Team

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