I cannot login to themler

eoin.norton
5 Posts
eoin.norton posted this 09 March 2020

URGENT!!

I can't login to my account! When I try to sign in through wordpress, it opens a login form inside the login form and doesn't allow me to gain access. I need to update a clients site urgently.

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URGENT!! I can't login to my account! When I try to sign in through wordpress, it opens a login form inside the login form and doesn't allow me to gain access. I need to update a clients site urgently. - E
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14 Comments
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eoin.norton
5 Posts
eoin.norton posted this 09 March 2020

I have tried it chrome, firefox and safari all do not login...

Screenshot-2020-03-09-at-20.56.37.png

I have tried it chrome, firefox and safari all do not login... !Screenshot-2020-03-09-at-20.56.37.png!
cliko-art
2 Posts
cliko-art posted this 10 March 2020

Hello, when saving changes from Themler on the site , it does not pass authorization and access all Billion Websites with One Account falls out ! I d on ' t n eed a ccess t o B illion W ebsites. This didn 't happen yesterday! Help.

Hello, when saving changes from Themler on the site , it does not pass authorization and access all Billion Websites with One Account falls out ! I d on ' t n eed a ccess t o B illion W ebsites. This didn 't happen yesterday! Help.
york
1 Posts
york posted this 10 March 2020

Thats my problem, too. Since yesterday.

Thats my problem, too. Since yesterday.
Support Team
Support Team posted this 10 March 2020

Hello,

If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users reported that they have completely uninstalled Chrome, deleted all Google folders in system files and then installed Chrome again, this then worked.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler support

Hello, If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Some users reported that they have completely uninstalled Chrome, deleted all Google folders in system files and then installed Chrome again, this then worked. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler support
eoin.norton
5 Posts
eoin.norton posted this 10 March 2020

I had to do a full re-install of chrome... why did this suddenly happen... and why did it happen across all browsers?

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I had to do a full re-install of chrome... why did this suddenly happen... and why did it happen across all browsers? - E
Support Team
Support Team posted this 10 March 2020

Hello,

There used to be an issue that caused Server error in the past. It has been fixed but to clear the traces it may be sometimes necessary to clearcache and AppCache.

Sincerely,
Nettie

Hello, There used to be an issue that caused Server error in the past. It has been fixed but to clear the traces it may be sometimes necessary to clearcache and AppCache. Sincerely, Nettie
claudia.zantopp
12 Posts
claudia.zantopp posted this 6 days ago

I have the same problem since yesterday only with firefox, could login now using Edge. Cleared Cache in firefox, didn't help.

I have the same problem since yesterday only with firefox, could login now using Edge. Cleared Cache in firefox, didn't help.
Werbeagentur Schulz-Design
52 Posts
Werbeagentur Schulz-Design posted this 6 days ago

Same Problem here.

Same Problem here.
engels
53 Posts
engels posted this 6 days ago

Chrome: Clearing cache helped
Firefox: "Cookies must be allowed", although EVERYTHING IS ALLLOWED!
Seems you did not test your modifications of the login-process!!

Chrome: Clearing cache helped Firefox: "Cookies must be allowed", although EVERYTHING IS ALLLOWED! Seems you did not test your modifications of the login-process!!
Support Team
Support Team posted this 5 days ago

Hello,

We are sorry, it should have been a temporary issue. Could you please try now?

If the issue is still present, could you please try these steps:

1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

Sincerely,
Nettie

Hello, We are sorry, it should have been a temporary issue. Could you please try now? If the issue is still present, could you please try these steps: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Sincerely, Nettie

Last edited 5 days ago by Support Team

Werbeagentur Schulz-Design
52 Posts
Werbeagentur Schulz-Design posted this 5 days ago

Hello Nettie,

many thanks for your response.
As described, it is a problem with Firefox, which still exists.

It works with Chrome.

Best regards Thorsten
Werbeagentur Schulz-Design

Hello Nettie, many thanks for your response. As described, it is a problem with Firefox, which still exists. It works with Chrome. Best regards Thorsten [Werbeagentur Schulz-Design][1] [1]: http://www.schulzdesign.info
Pierre665
17 Posts
Pierre665 posted this 5 days ago

Hello,

Unable to connect with firefox because a message tells me that cookies are blocked while I have allowed everything.

On google chrome, I clean the cache and app cache but I have a message telling me that the theme is already edited in another window.

I’m stuck editing my themes.

Regards,

Pierre

Hello, Unable to connect with firefox because a message tells me that cookies are blocked while I have allowed everything. On google chrome, I clean the cache and app cache but I have a message telling me that the theme is already edited in another window. I’m stuck editing my themes. Regards, Pierre
WebIm
30 Posts
WebIm posted this 5 days ago

Same problem here!!

Same problem here!!
Support Team
Support Team posted this 5 days ago

Hello,

We are sorry for the issue. It is forwarded to our developers and will be fixed as soon as possible.

Sincerely,
Nettie

Hello, We are sorry for the issue. It is forwarded to our developers and will be fixed as soon as possible. Sincerely, Nettie
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