Cannot save my template

Hi, Nettie!
I create private topic,
Thank you

Grankov

Could you please create new private topic so we could investigate this separately?

You may also need to flash Apache cache:
https://answers.themler.io/articles/14063/how-to-clear-appcache

Gina
Themler Support

Hello,

The fix is out.
You need to perform standard steps to clear the cache:
If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users have reported that complete re-install of Google Chrome solved the issue.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support
Добрый день, не помогает

pdg.design,

Could you please create a new private topic and provide there temporary access to your website for investigation?

Thank you,
Nettie

Thank you for your feedback. Yes, this is a permanent solution as the issue is fixed. You need to perform the described procedure once and there should be no such issue in the future. Please let us know if there is still any.

Sincerely,
Nettie

I have a version 472, And this solution not work for me.
I not see any option to upgrade to last version - not from FireFox, and not from Chrom.
I still to see white splash, then I try to save..

Last edited 18 March 2020 by pdg.design

It did work. Thanks Themler team! you guys are as Awesome as always!

For everyone out here in community, I would like to ask that is it the permanent solution or are you still working on it?

Thanks again

For the desktop version I tried, in case anyone is wanting to know!

It did work. Thanks Themler team! you guys are as Awesome as always!

For everyone out here in community, I would like to ask that is it the permanent solution or are you still working on it?

Thanks again

Hello,

The fix is out.
You need to perform standard steps to clear the cache:
If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users have reported that complete re-install of Google Chrome solved the issue.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

Ich habe es so gemacht:
(Gilt für Windows 8 - 10 Benutzer:)
1.) aktuelle Chrome Version komplett deinstallieren
2.) letzte Version 79.0.3945.88 (32 oder 64 bit) installieren
download chrome Version 79.0.3945.88
( https://www.slimjet.com/chrome/google-chrome-old-version.php )
3.) Auto-Update von google Chrome deaktivieren:
Anleitung Autoupdate Chrome deaktivieren
( https://www.technobezz.de/disable-google-chrome-auto-update-in-windows-10/ )

Hoffe geholfen zu haben, ..... bis eine akzeptable Lösung seitens Themler realisiert wurde.

Hello,

We are sorry for the issue and will try to fix it at the nearest time. It's related to a security update in Google Chrome v80 and higher. Meanwhile, please, try using a different browser (e.g. Firefox)

Sincerely,
Nettie

It hasn't worked for me since today. Really a disaster.

Themler żyjecie?

Please Themler support reply something, we have working stopped for this error, the program does not allow to do anything
https://www.loom.com/share/f316009bf2eb4dbbb92509d64c65b56d

Exactly Same issues guys for 2 days now. I have done a lot of checks but it is not solving. Need URGENT help.

While everything works in the latest version of Firefox !! But to solve the problem is still necessary !!!

Please Themler support reply something, we have working stopped for this error, the program does not allow to do anything
https://www.loom.com/share/f316009bf2eb4dbbb92509d64c65b56d

Exactly Same issues guys for 2 days now. I have done a lot of checks but it is not solving. Need URGENT help.

Hallo Team,

Ich kann weder Speichern noch Änderungen Veröffentlichen.
es erscheint immer ein Login Loop!
Ich fordere schnelles Bugfix!

I edit my template in Joomla, so far so good, but when i try to save i get a blinking screen and nothing happens. Even if I try to log out from Themler and login again I cannot save.
Help!
Schermafbeelding-2020-03-14-om-12.28.43.png!

Found a solution for my problem. Normally I am using Chrome as browser, when i changed to Safari I was able to save my template!

Unfortunately in Safari I am getting very often a spinning wheel and cannot do anything else than close the browser and loose all my work! How are you going to solve these problems?

Same issue here as well. My Themler was out of date so I paid to update it presuming it was in need of it to connect to the system but still getting the blinking login screen...

Please Themler support reply something, we have working stopped for this error, the program does not allow to do anything
https://www.loom.com/share/f316009bf2eb4dbbb92509d64c65b56d

Found a solution for my problem. Normally I am using Chrome as browser, when i changed to Safari I was able to save my template!