Cannot Update My site

dilani
16 Posts
dilani posted this 16 March 2020

Hello
I cant seem to update my website www.dilanidiva.com if you need login details I am happy to give them to you. Thanks. Dilani

Hello I cant seem to update my website www.dilanidiva.com if you need login details I am happy to give them to you. Thanks. Dilani
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6 Comments
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Support Team
Support Team posted this 16 March 2020

Hello Dilani,

If this is connected to the issue with login window flashing, we apologize for the inconveniences caused by this issue, we are working on it right now.
Please, use Firefox for the time being.

Gina
Themler Support

Hello Dilani, If this is connected to the issue with login window flashing, we apologize for the inconveniences caused by this issue, we are working on it right now. Please, use Firefox for the time being. Gina Themler Support
dilani
16 Posts
dilani posted this 16 March 2020

You got it. Yup that works. Thank you

You got it. Yup that works. Thank you
Carlos Lastra
5 Posts
Carlos Lastra posted this 16 March 2020

Hello Dilani,

If this is connected to the issue with login window flashing, we apologize for the inconveniences caused by this issue, we are working on it right now.
Please, use Firefox for the time being.

Gina
Themler Support

Hello good morning, how long do you think it will take to solve the problem?

> Hello Dilani, > > If this is connected to the issue with login window flashing, we apologize for the inconveniences caused by this issue, we are working on it right now. > Please, use Firefox for the time being. > > Gina > Themler Support Hello good morning, how long do you think it will take to solve the problem?
Support Team
Support Team posted this 16 March 2020

Hello,

We cannot say for sure yet, however our developers are working at the issue and preparing a new Themler update with the fix included. We will let you know as soon as the update is available.

Sincerely,
Nettie

Hello, We cannot say for sure yet, however our developers are working at the issue and preparing a new Themler update with the fix included. We will let you know as soon as the update is available. Sincerely, Nettie

Last edited 16 March 2020 by Support Team

pdg.design
129 Posts
pdg.design posted this 17 March 2020

Hi!
We are very wait this update..

Hi! We are very wait this update..
Support Team
Support Team posted this 17 March 2020

Hello,

The fix is out.
You need to perform standard steps to clear the cache:
If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users have reported that complete re-install of Google Chrome solved the issue.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

Hello, The fix is out. You need to perform standard steps to clear the cache: If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Some users have reported that complete re-install of Google Chrome solved the issue. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler Support
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