Can't save - BillionAnswers

55 Posts

cogray posted this 16 March 2020

When I click the save icon the login screen pops pup then then goes away and the pop up and the goes away ...

This IO redirect loops over and over again.

I'm using desk top version on Windows 10.

Seems ok be okay if I try on a live site.

What can I do?

When I click the save icon the login screen pops pup then then goes away and the pop up and the goes away ... This IO redirect loops over and over again. I'm using desk top version on Windows 10. Seems ok be okay if I try on a live site. What can I do?

Last edited 16 March 2020 by cogray

cannot-login

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3 Comments

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Support Team posted this 17 March 2020

Hello,

The fix is out.
You need to perform standard steps to clear the cache:
If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users have reported that complete re-install of Google Chrome solved the issue.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

Hello, The fix is out. You need to perform standard steps to clear the cache: If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Some users have reported that complete re-install of Google Chrome solved the issue. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler Support

55 Posts

cogray posted this 24 March 2020

Fixed! Thank you.

Support Team posted this 24 March 2020

Thanks for letting us know. Please feel free to contact us in any other case.

Sincerely,
Themler team

Thanks for letting us know. Please feel free to contact us in any other case. Sincerely, Themler team