Server Unavailable

scott
6 Posts
scott posted this 23 March 2020

I am unable to connect using Themler Desktop. I get this msg: Server Unavailable. I have ensured all proxy, firewalls and anti virus. Still cannot connect. I have unistalled and reinstalled. I get this msg: Server Unavailable. Please explain how to resolve this issue ASAP.

I am unable to connect using Themler Desktop. I get this msg: Server Unavailable. I have ensured all proxy, firewalls and anti virus. Still cannot connect. I have unistalled and reinstalled. I get this msg: Server Unavailable. Please explain how to resolve this issue ASAP.
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9 Comments
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Support Team
Support Team posted this 23 March 2020

Hello,

Please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Sincerely,
Nettie

Hello, Please try the following: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Sincerely, Nettie
scott
6 Posts
scott posted this 23 March 2020

That did not work. It appears the server error is only happening when designing a DNN theme. Any idea why that is??? as it is the primary reason why I use Themler.

That did not work. It appears the server error is only happening when designing a DNN theme. Any idea why that is??? as it is the primary reason why I use Themler.
scott
6 Posts
scott posted this 24 March 2020

?????

?????
Support Team
Support Team posted this 24 March 2020

Scott,
I can confirm this issue, it happens on my end as well with DNN theme only.
This is reported to the developers.
I will let you know when it is fixed.

Gina
Themler Support

Scott, I can confirm this issue, it happens on my end as well with DNN theme only. This is reported to the developers. I will let you know when it is fixed. Gina Themler Support
flaviasoul
4 Posts
flaviasoul posted this 24 March 2020

Mine don't work too... In edge or Chrome, don't work... when i try to log in, it dissapear and appear in a looping... i can't close the window... please what's wrong?

Mine don't work too... In edge or Chrome, don't work... when i try to log in, it dissapear and appear in a looping... i can't close the window... please what's wrong?
scott
6 Posts
scott posted this 25 March 2020

Correct. The problem is when designing the DNN theme. Which I need. When will this be corrected?

Correct. The problem is when designing the DNN theme. Which I need. When will this be corrected?
Kaatt
11 Posts
Kaatt posted this 25 March 2020

I get the same problem with a Joomla theme as well...

I get the same problem with a Joomla theme as well...
Support Team
Support Team posted this 25 March 2020

We have updated our server for this issue for older themes. To have it work, you need to clear the cache again. If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users have reported that complete re-install of Google Chrome solved the issue.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

We have updated our server for this issue for older themes. To have it work, you need to clear the cache again. If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Some users have reported that complete re-install of Google Chrome solved the issue. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler Support
scott
6 Posts
Is Solution
scott posted this 26 March 2020

Worked! Thank you so much!!!!!!

Worked! Thank you so much!!!!!!
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