do not save

Emerald-idol
6 Posts
Emerald-idol posted this 25 March 2020

my license works until April 20, but when working with the slider I can’t save anything, why ??

my license works until April 20, but when working with the slider I can’t save anything, why ??
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3 Comments
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Support Team
Support Team posted this 25 March 2020

Hello,

For Themler on the hosted website please follow these steps:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

For Themler Desktop please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Let us know if the issue is still present.

Sincerely,
Nettie

Hello, For Themler on the hosted website please follow these steps: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. For Themler Desktop please try the following: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Let us know if the issue is still present. Sincerely, Nettie
Emerald-idol
6 Posts
Emerald-idol posted this 26 March 2020

The window still twitches and does not want to save data, write more detailed instructions! we work through the WP admin panel / register in the upper right panel / enter / adjust the slider in different browsers / but it doesn’t save / after clicking the button (screenshot is delivered) the window pops up and starts to twitch .... !!!

enter image description here

http://uozera.ru/123-2/

The window still twitches and does not want to save data, write more detailed instructions! we work through the WP admin panel / register in the upper right panel / enter / adjust the slider in different browsers / but it doesn’t save / after clicking the button (screenshot is delivered) the window pops up and starts to twitch .... !!! ![enter image description here][1] http://uozera.ru/123-2/ [1]: http://uozera.ru/123-2/

Last edited 26 March 2020 by Emerald-idol

Support Team
Support Team posted this 26 March 2020

Hello Victor,

Before entering Themler editor in the browser, you need to clear the cache as described in the answer above:

1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

The fix for flipping login window is available on our server but to get it, cache should be properly cleared.

Gina
Themler Support

Hello Victor, Before entering Themler editor in the browser, you need to clear the cache as described in the answer above: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). The fix for flipping login window is available on our server but to get it, cache should be properly cleared. Gina Themler Support
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