My user window does not close for anything, it does not allow me to enter or export projects, why?

5 Posts

Carlos Lastra posted this 04 April 2020

When trying to record, open user session or export my template in the program, the user sale does not close, what should I do? ... I am desperate, I must enter projects and this has been happening for some weeks.

My service is paid for one year.

export server-error cannot-save users bad-service

esperando-a-themler.PNG

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2 Comments

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Support Team posted this 06 April 2020

Hello Carlos,

If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.
Some users have reported that complete re-install of Google Chrome solved the issue.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

Hello Carlos, If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Some users have reported that complete re-install of Google Chrome solved the issue. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler Support

5 Posts

Carlos Lastra posted this 11 April 2020

Thank you very much, problem solved.