Can't access themler live view

Robert94
2 Posts
Robert94 posted this 04 May 2020

Hello,

I Can't access themler on my drupal site on either Chrome, IE or Firefox. Have tried to login from multiply sites without success. Could you please take a look on this when i have sites that need to be published.

BR
Robert

Hello, I Can't access themler on my drupal site on either Chrome, IE or Firefox. Have tried to login from multiply sites without success. Could you please take a look on this when i have sites that need to be published. BR Robert
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3 Comments
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Support Team
Support Team posted this 05 May 2020

Hello Robert,

Is there any error message?

Can you open your theme using Themler Desktop?

Gina
Themler support

Hello Robert, Is there any error message? Can you open your theme using Themler Desktop? Gina Themler support
Robert94
2 Posts
Robert94 posted this 05 May 2020

Hello,

So i have a couple of live websites where i can't open themler, with inspect tool i get the following error (see attached image)

It seems like i CAN open themler trough another website that is on another server. So i think this might have something to do with the server configuration. Not sure what to ask from the providers when i'am not really sure exactly what is the problem. And the webpages is working great and basic drupal functions works. It seems like something is blocking Themler from opening because it stuck in the loading process.

I did install wordpress on the same server and uploaded Themler and then it did work. So not sure where exactly the problem is. Because it's working with worpress but not on drupal but then again with same drupal version but another server it works....

BR
Robert

Hello, So i have a couple of live websites where i can't open themler, with inspect tool i get the following error (see attached image) It seems like i CAN open themler trough another website that is on another server. So i think this might have something to do with the server configuration. Not sure what to ask from the providers when i'am not really sure exactly what is the problem. And the webpages is working great and basic drupal functions works. It seems like something is blocking Themler from opening because it stuck in the loading process. I did install wordpress on the same server and uploaded Themler and then it did work. So not sure where exactly the problem is. Because it's working with worpress but not on drupal but then again with same drupal version but another server it works.... BR Robert
Support Team
Support Team posted this 06 May 2020

Based on the error it is not related to broken theme itself.
Try disabling Shortcut module in Drupal, or any shortcut related extension that you might have.

Gina
Themler Support

Based on the error it is not related to broken theme itself. Try disabling Shortcut module in Drupal, or any shortcut related extension that you might have. Gina Themler Support
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