Home page images on mobile blurry

ernasziky
6 Posts
ernasziky posted this 3 weeks ago

Hello,

I'm having an issue with the images on the home page. When the website is opened from a mobile phone (specially iPhone), the images are blurry.
On desktop though, doesn't happen the same.
Can you please advise how to fix the issue?
website: www.nesshoes.com
Thank you

Hello, I'm having an issue with the images on the home page. When the website is opened from a mobile phone (specially iPhone), the images are blurry. On desktop though, doesn't happen the same. Can you please advise how to fix the issue? website: www.nesshoes.com Thank you
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Support Team
Support Team posted this 3 weeks ago

Hello Erna,

I couldn't see this issue on my iPhone or while simulating phone modes in a browser.
I have attached screenshot for reference.

Themler doesn't have any settings or built-in login to optimize image quality for responsive modes. They are get resized, that's all.

Gina
Themler Support

Hello Erna, I couldn't see this issue on my iPhone or while simulating phone modes in a browser. I have attached screenshot for reference. Themler doesn't have any settings or built-in login to optimize image quality for responsive modes. They are get resized, that's all. Gina Themler Support
ernasziky
6 Posts
ernasziky posted this 3 weeks ago

Hello Gina,

Thank you for your answer.

However notice that in your attachment, only a section of the home page is captured.

If you take a look at the slides on the top and the section where the contact details are, you'll see that they are indeed blurry.

I also assumed that Themler would only resized the picture, but in this case, it seems not to be working.

Can you please have a look at it again?

Thank you in advance.

Hello Gina, Thank you for your answer. However notice that in your attachment, only a section of the home page is captured. If you take a look at the slides on the top and the section where the contact details are, you'll see that they are indeed blurry. I also assumed that Themler would only resized the picture, but in this case, it seems not to be working. Can you please have a look at it again? Thank you in advance.
Support Team
Support Team posted this 3 weeks ago

I see what you mean. They are scaled too much due to parallax background. I assume you used parallax there. Try changing the scaling for the background. You can provide temporary access to the site so we could try changing settings as well.

Gina
Themler Support

I see what you mean. They are scaled too much due to parallax background. I assume you used parallax there. Try changing the scaling for the background. You can provide temporary access to the site so we could try changing settings as well. Gina Themler Support
ernasziky
6 Posts
ernasziky posted this 3 weeks ago

Hello Gina,

Thank you for your response.

Do you need temporary access to the Wordpress site? By temporary access you mean credentials right?

Thank you!

Hello Gina, Thank you for your response. Do you need temporary access to the Wordpress site? By temporary access you mean credentials right? Thank you!
Support Team
Support Team posted this 3 weeks ago

Yes, to both questions.

Gina

Yes, to both questions. Gina
ernasziky
6 Posts
ernasziky posted this 3 weeks ago

email: erna.sziky@gmail.com
password: NESshoesxNESTTA2020

https://nesshoes.com/wp-admin/

Regards,

Erna

email: erna.sziky@gmail.com password: NESshoesxNESTTA2020 https://nesshoes.com/wp-admin/ Regards, Erna
Support Team
Support Team posted this 2 weeks ago

When I open the link, it says that the page is temporary unavailable.

Gina
Themler Support

When I open the link, it says that the page is temporary unavailable. Gina Themler Support
ernasziky
6 Posts
ernasziky posted this 2 weeks ago

That's weird.

Can you please try again now?

Regards,

Erna

That's weird. Can you please try again now? Regards, Erna
Support Team
Support Team posted this 2 weeks ago

I was able to access now.
I can't see any "wrong" setting in Themler that might cause this, I was also not able to reproduce it in responsive modes either in Themler or in a browser developer mode.
What you can try:
1) try disabling overlay effect, see if it helps for the slider
2) try changing the size of the background for every slide from cover to contain. You can try other options as well. Do this while in responsive mode.

Screenshot-1.png

Gina
Themler Support

I was able to access now. I can't see any "wrong" setting in Themler that might cause this, I was also not able to reproduce it in responsive modes either in Themler or in a browser developer mode. What you can try: 1) try disabling overlay effect, see if it helps for the slider 2) try changing the size of the background for every slide from cover to contain. You can try other options as well. Do this while in responsive mode. !Screenshot-1.png! Gina Themler Support
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