Themler Server Unavailable

isaaczsda
9 Posts
isaaczsda posted this 13 June 2020

On import of old theme, Themler tries and fails to update. Happens on both regular and beta channels.

On import of old theme, Themler tries and fails to update. Happens on both regular and beta channels.
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5 Comments
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Support Team
Support Team posted this 15 June 2020

Hello,

For Themler on the hosted website please follow these steps:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

For Themler Desktop please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Sincerely,
Nettie

Hello, For Themler on the hosted website please follow these steps: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. For Themler Desktop please try the following: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Sincerely, Nettie
isaaczsda
9 Posts
isaaczsda posted this 15 June 2020

OSX (10.15.5 (19F101) ) User here.

I have cleared/renamed the ~/Library/Themler/ Directory to no avail.

OSX (10.15.5 (19F101) ) User here. I have cleared/renamed the ~/Library/Themler/ Directory to no avail.
Support Team
Support Team posted this 16 June 2020

Could you please attach your old theme here?

Gina
Themler Support

Could you please attach your old theme here? Gina Themler Support
isaaczsda
9 Posts
isaaczsda posted this 19 June 2020

Sure thing

Sure thing
Support Team
Support Team posted this 22 June 2020

Your theme is very old, after first update it became version 178, it ran through several update processes before it became v502. Some design was changed or lost on the way. Unfortunately, I can't do anything with it.

See attached.

Gina
Themler support

Your theme is very old, after first update it became version 178, it ran through several update processes before it became v502. Some design was changed or lost on the way. Unfortunately, I can't do anything with it. See attached. Gina Themler support
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