Themler Prestashop 1.7 Error 500

office199
1 Posts
office199 posted this 15 June 2020

We installed themler to test it for prestashop

https://test.revitalconcept.com/

We could activate it, but when we try to start customisation, we get error 500
Is there any solution to fix?
Thanks

We installed themler to test it for prestashop https://test.revitalconcept.com/ We could activate it, but when we try to start customisation, we get error 500 Is there any solution to fix? Thanks
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18 Comments
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Support Team
Support Team posted this 15 June 2020

Hello,

The error 500 after activating Themler theme may be caused by the following reasons:

  1. Disabled overrides under PrestaShop Admin Panel >> ADVANCED PARAMETERS >> PERFORMANCE
    Please make sure to enable them

2.Themler theme modules are not enabled: "Billion Themler" and "Billion Themler Preview".
Please enable the modules

Sincerely,
Nettie

Hello, The error 500 after activating Themler theme may be caused by the following reasons: 1. Disabled overrides under PrestaShop Admin Panel >> ADVANCED PARAMETERS >> PERFORMANCE Please make sure to enable them 2.Themler theme modules are not enabled: "Billion Themler" and "Billion Themler Preview". Please enable the modules Sincerely, Nettie
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

Hi,
I have this problem too
I done what you write but ı did not solve this problem.
and i don't have "Billion Themler" and "Billion Themler Preview" modules.
I download theme from this url https://themler.io/Download/PrestaShop17 and they are not here.

Hi, I have this problem too I done what you write but ı did not solve this problem. and i don't have "Billion Themler" and "Billion Themler Preview" modules. I download theme from this url https://themler.io/Download/PrestaShop17 and they are not here.
Support Team
Support Team posted this 28 September 2020

Hello,

Please follow this article to install the theme:
https://answers.themler.io/articles/151814/how-to-install-prestashop-1-7-theme-beta-version

Themler module will be available in Modules.

Sincerely,
Nettie

Hello, Please follow this article to install the theme: https://answers.themler.io/articles/151814/how-to-install-prestashop-1-7-theme-beta-version Themler module will be available in Modules. Sincerely, Nettie
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

ı do this but when click to any pages , it says http500 eror,
I opened themler customizer page but when opned other pages (default, page, product details ...), it says this eror: Uncaught --> Smarty: Unable to load template 'file:../templates/commons/blog.tpl' in '/home/u945260146/domains/haotoyedekparca.com/public_html/themes/untitled_200928_preview/includes/page_template_7.tpl' <-- thrown - PrestaShop17

ı do this but when click to any pages , it says http500 eror, I opened themler customizer page but when opned other pages (default, page, product details ...), it says this eror: Uncaught --> Smarty: Unable to load template 'file:../templates/commons/blog.tpl' in '/home/u945260146/domains/haotoyedekparca.com/public_html/themes/untitled_200928_preview/includes/page_template_7.tpl' <-- thrown - PrestaShop17
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

anyone help for me, please

anyone help for me, please
Support Team
Support Team posted this 28 September 2020

Hello,

Please go to Prestashop admin >> Advanced Parameters >> Performance and change "Template Compilation" to option 2 or 3:
http://answers.themler.com/articles/3829/how-to-use-prestashop-theme#features_of_using

Sincerely,
Nettie

Hello, Please go to Prestashop admin >> Advanced Parameters >> Performance and change "Template Compilation" to option 2 or 3: http://answers.themler.com/articles/3829/how-to-use-prestashop-theme#features_of_using Sincerely, Nettie
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

i do this but it's not solved my problem.

i do this but it's not solved my problem.
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

look to this https://haotoyedekparca.com/en/
Click to home under search bar. it says http 500 Eror.
It's working default theme but it's not working in themler theme

look to this https://haotoyedekparca.com/en/ Click to home under search bar. it says http 500 Eror. It's working default theme but it's not working in themler theme

Last edited 28 September 2020 by 9140053016onur

9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

Can this problem be due to the prestashop version?
If so, you should say this when selling.
In which version can I use Themler 1.7?

Can this problem be due to the prestashop version? If so, you should say this when selling. In which version can I use Themler 1.7?
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

Anyone help for me, please.
I AM WAITING YOU, TO START MY PROJECT

Anyone help for me, please. I AM WAITING YOU, TO START MY PROJECT
9140053016onur
25 Posts
9140053016onur posted this 28 September 2020

Has anyone seen my messages?

Has anyone seen my messages?
Support Team
Support Team posted this 29 September 2020

Hello,

Please try these steps:
1. Temporary disable all third-party CMS plugins, components and modules.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache

Sincerely,
Nettie

Hello, Please try these steps: 1. Temporary disable all third-party CMS plugins, components and modules. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Sincerely, Nettie
9140053016onur
25 Posts
9140053016onur posted this 29 September 2020

Please look again , it's not working.

Please look again , it's not working.
9140053016onur
25 Posts
9140053016onur posted this 29 September 2020

I opened developer mod.
I think you can find this in developer mod.
But i don't have enough time and i'm waiting to your look.
If you see my messages, please write.

I opened developer mod. I think you can find this in developer mod. But i don't have enough time and i'm waiting to your look. If you see my messages, please write.
9140053016onur
25 Posts
9140053016onur posted this 29 September 2020

hey, will you look my messages?

Hello,

Please try these steps:
1. Temporary disable all third-party CMS plugins, components and modules.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache

Sincerely,
Nettie

hey, will you look my messages? > Hello, > > Please try these steps: > 1. Temporary disable all third-party CMS plugins, components and modules. > 2. Clear cache: > http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache > 3. Clear AppCache. Use Chrome browser for this: > http://answers.themler.com/articles/14063/how-to-clear-appcache > > Sincerely, > Nettie >
Support Team
Support Team posted this 29 September 2020

Hello,

Please create a new private topic and provide there temporary access to your website for investigation. Meanwhil we recommend you to try creating a theme for Prestashop 1.7 either in Themler desktop or in Prestashop on some localhost.

Sincerely,
Netie

Hello, Please create a new private topic and provide there temporary access to your website for investigation. Meanwhil we recommend you to try creating a theme for Prestashop 1.7 either in Themler desktop or in Prestashop on some localhost. Sincerely, Netie
9140053016onur
25 Posts
9140053016onur posted this 29 September 2020

Please look to this page : https://haotoyedekparca.com/tr/women/2-9-brown-bear-printed-sweater.html#/1-boyut-s .
And Themler Desktop is not creating Prestashop 1.7 Theme. (its creating only for 1.6)
And i'm working in localhost but its creating this eror too.
And i'm working other hosting platforms it's creating this eror too.
Please Help,
All my positive thoughts about Themler have been negative.

Please look to this page : https://haotoyedekparca.com/tr/women/2-9-brown-bear-printed-sweater.html#/1-boyut-s . And Themler Desktop is not creating Prestashop 1.7 Theme. (its creating only for 1.6) And i'm working in localhost but its creating this eror too. And i'm working other hosting platforms it's creating this eror too. Please Help, All my positive thoughts about Themler have been negative.
Support Team
Support Team posted this 29 September 2020

Hello,

We have answered in your other topic. Please let's continue communication there, because it is hard to follow the discussion in several topics.

Sincerely,
Nettie

Hello, We have answered in your other topic. Please let's continue communication there, because it is hard to follow the discussion in several topics. Sincerely, Nettie
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