Server Error Popup Message on Mac Desktop App with Wordpress

benny23
8 Posts
benny23 posted this 2 weeks ago

Hi, I have just purchased and downloaded the Themler program and I'm having issues straight off the bat. When I try and import a section I get a Server Error popup.
I have seen this issue in other threads but no solutions for my setup.

Hi, I have just purchased and downloaded the Themler program and I'm having issues straight off the bat. When I try and import a section I get a Server Error popup. I have seen this issue in other threads but no solutions for my setup.
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Support Team
Support Team posted this 2 weeks ago

Hello,

For Themler for Mac please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Please make sure to backup all the created themes before this, if there are any.
Also please make sure to exclude programs tat may block the access to servers, such as antivirus, firewall and third-party browser add-ons, also proxy and VPN.

Sincerely,
Nettie

Hello, For Themler for Mac please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Please make sure to backup all the created themes before this, if there are any. Also please make sure to exclude programs tat may block the access to servers, such as antivirus, firewall and third-party browser add-ons, also proxy and VPN. Sincerely, Nettie
benny23
8 Posts
benny23 posted this 2 weeks ago

I don't have any firewall or antivirus. I also don't have any programs that block access or have any sort of VPN setup.

I don't have any firewall or antivirus. I also don't have any programs that block access or have any sort of VPN setup.
Support Team
Support Team posted this 2 weeks ago

Hello,

Additionally, could you please try the following:
1. Disable the option "Prevent cross-data tracking" in Safari browser:

photo-2020-02-05-14-16-00.jpg

2. Reboot the computer.
3. Run Themler for Mac and log in.
4. Try to save and export the theme and let us know the result.

Sincerely,
Nettie

Hello, Additionally, could you please try the following: 1. Disable the option "Prevent cross-data tracking" in Safari browser: !photo-2020-02-05-14-16-00.jpg! 2. Reboot the computer. 3. Run Themler for Mac and log in. 4. Try to save and export the theme and let us know the result. Sincerely, Nettie
benny23
8 Posts
benny23 posted this 2 weeks ago

I have tried all of the above, I uninstalled themler and deleted users/me/Library/Themler

Restarted the computer, unselected the 'Prevent cross-site tracking' and I am still getting this error;

I have tried all of the above, I uninstalled themler and deleted users/me/Library/Themler Restarted the computer, unselected the 'Prevent cross-site tracking' and I am still getting this error;
benny23
8 Posts
benny23 posted this 2 weeks ago

Here's the exported theme, I literally bought the program yesterday and I can't really use it so there's no content in the theme.

Here's the exported theme, I literally bought the program yesterday and I can't really use it so there's no content in the theme.
Support Team
Support Team posted this 2 weeks ago

We have made another fix less than hour ago, could you please test again?

Gina
Themler Support

We have made another fix less than hour ago, could you please test again? Gina Themler Support
benny23
8 Posts
benny23 posted this 2 weeks ago

Hi Gina,

I'm still getting the same error.

I have to force quit to get out of this.

Ben

Hi Gina, I'm still getting the same error. I have to force quit to get out of this. Ben
benny23
8 Posts
benny23 posted this 2 weeks ago

Any updates?

I bought this program to be Abel to use it.

Any updates? I bought this program to be Abel to use it.
Support Team
Support Team posted this 2 weeks ago

Hello,

Please consider installing Themler theme in CMS on a hosted website or localhost. Please let us know if you need assistance with this.

Sincerely,
Nettie

Hello, Please consider installing Themler theme in CMS on a hosted website or localhost. Please let us know if you need assistance with this. Sincerely, Nettie
benny23
8 Posts
benny23 posted this 1 weeks ago

Hi Nettie,

There's better programs that I already have that allow for CMS based editing.

I used to use Artisteer for Mac and it was great. I bought this program as I'd like to have an app that is desktop based.

Are you saying that this program just doesn't work?

Ben

Hi Nettie, There's better programs that I already have that allow for CMS based editing. I used to use Artisteer for Mac and it was great. I bought this program as I'd like to have an app that is desktop based. Are you saying that this program just doesn't work? Ben
benny23
8 Posts
benny23 posted this 5 days ago

Any news? I was notified of a reply but I can't see it?

Any news? I was notified of a reply but I can't see it?
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