Themler not working after update from joomla 3.9.19 to 3.9.20

roland.roijter
11 Posts
roland.roijter posted this 26 July 2020

After you update joomla from 3.9.19 to 3.9.20 you get a white screen if you open your themler template. I tried the solution on this page already: https://answers.themler.io/articles/173620/how-to-fix-the-error-after-updating-to-joomla-3-9. But that was already implemented. I also turned of all my plugins to see if there is a problem in one of them but i still get a white page. What do i have to change to get themler working again.

After you update joomla from 3.9.19 to 3.9.20 you get a white screen if you open your themler template. I tried the solution on this page already: https://answers.themler.io/articles/173620/how-to-fix-the-error-after-updating-to-joomla-3-9. But that was already implemented. I also turned of all my plugins to see if there is a problem in one of them but i still get a white page. What do i have to change to get themler working again.
bug white-screen themler-not-working
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Support Team
Support Team posted this 27 July 2020

Hello,

There was an issue related to heeps. We have fixed the issue, please try now. You may need to clear cache if the issue is still present and then try again.

Sincerely,
Nettie

Hello, There was an issue related to heeps. We have fixed the issue, please try now. You may need to clear cache if the issue is still present and then try again. Sincerely, Nettie
roland.roijter
11 Posts
roland.roijter posted this 14 August 2020

Hi Nettie,

That wasn't the answer but i did fix it. I was still working on one of my clients websites so that template was updated to the latest version. What i did i copied the app directory in the template to the sites that where not working anymore and that fixed the problem in most cases. In other cases i had to copy a bit more then only the app directory. I think the problem was caused not by a joomla update but by a server update. But thank you for your help.

Hi Nettie, That wasn't the answer but i did fix it. I was still working on one of my clients websites so that template was updated to the latest version. What i did i copied the app directory in the template to the sites that where not working anymore and that fixed the problem in most cases. In other cases i had to copy a bit more then only the app directory. I think the problem was caused not by a joomla update but by a server update. But thank you for your help.
Support Team
Support Team posted this 14 August 2020

Hello,

I have only now noticed a typo in my answer. The issue has been fixed by our developers and was related to https.

Sincerely,
Nettie

Hello, I have only now noticed a typo in my answer. The issue has been fixed by our developers and was related to https. Sincerely, Nettie

Last edited 14 August 2020 by Support Team

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