Help - BillionAnswers

13 Posts

AndrzejM posted this 16 November 2020

Hello
Please help. I run Themler via google chrome. He shows me my projects and still doesn't open anything. The diagnostic file is attached.

I followed the previous advice and it didn't work

I am asking for urgent help

Andrzej Misztal

Hello Please help. I run Themler via google chrome. He shows me my projects and still doesn't open anything. The diagnostic file is attached. I followed the previous advice and it didn't work I am asking for urgent help Andrzej Misztal

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ThemlerDiagnostics.txt

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13 Posts

AndrzejM posted this 16 November 2020

now, after reinstalling the system and reinstalling Themler, I still can't open old projects

ThemlerDiagnostics.txt

Support Team posted this 17 November 2020

Hello,

You cannot open Themler or there is an error on importing theme zips?

Sincerely,
Nettie

Hello, You cannot open Themler or there is an error on importing theme zips? Sincerely, Nettie

13 Posts

AndrzejM posted this 17 November 2020

Hello

Themler suddenly stopped working. The program starts, I choose HTML, all projects are shown to me. I choose any and it does not open for me !!!
I applied the help from the previous hint and it didn't help.
I reinstalled Windows 10 PRO, then the latest version of Themler. I copied the content of HTML projects to the appropriate directory and it still does not open.

New Windows, New Themler and similar effect.
In previous messages, I sent a screan and a txt report from the program diagnostics. Doesn't he say anything?

How should I work? I am asking for urgent help.
I recently upgraded my account to the PRO version. Before that, I was working normally.

New Windows 10 (like before) new Themler and problem !!

What can I do to start work as soon as possible?

Andrzej Misztal

Hello Themler suddenly stopped working. The program starts, I choose HTML, all projects are shown to me. I choose any and it does not open for me !!! I applied the help from the previous hint and it didn't help. I reinstalled Windows 10 PRO, then the latest version of Themler. I copied the content of HTML projects to the appropriate directory and it still does not open. New Windows, New Themler and similar effect. In previous messages, I sent a screan and a txt report from the program diagnostics. Doesn't he say anything? How should I work? I am asking for urgent help. I recently upgraded my account to the PRO version. Before that, I was working normally. New Windows 10 (like before) new Themler and problem !! What can I do to start work as soon as possible? Andrzej Misztal

13 Posts

AndrzejM posted this 17 November 2020

I made a copy of the directory and copied the contents there after installation
So far it has worked

C:\ProgramData\Themler\hd_data\themler_3640534044\html

It can see all projects but when I want to open it it starts loading and there is a white background in the browser. I sent a screan in an earlier message

I made a copy of the directory and copied the contents there after installation So far it has worked C:\ProgramData\Themler\hd_data\themler_3640534044\html It can see all projects but when I want to open it it starts loading and there is a white background in the browser. I sent a screan in an earlier message

Last edited 17 November 2020 by AndrzejM

Support Team posted this 17 November 2020

Hello,

Please try to copy the theme folders somewhere, zip-compress each of them and try to re-import them using Import from ZIP option, one-by-one. Please let us know the result.

Sincerely,
Nettie

Hello, Please try to copy the theme folders somewhere, zip-compress each of them and try to re-import them using Import from ZIP option, one-by-one. Please let us know the result. Sincerely, Nettie