Themeler already opened in another tab.

enyonam
90 Posts
enyonam posted this 30 November 2020

This is the one millionth time i am encountering this issue. I have told myself a million times, I am going to stop using themler and never bother to buy any of your products again but somehow, I find myself having to make a few changes to themes once in a while.

I have just bought new subscription but none of my themes will open because I keep getting the error that

Themeler is opened in another tab

. Even when I close all existing tabs on the browser and is just left with one. This issue has been arround for since 2018 If I remember well but has still not been solved.

The error that pops up says it is going to close this current tab since themeler is opened in another.

My question is, why don't you instruct your program to shut themler down in the already opened tab rather. So the new opened tab can remain active.

2nd Question is How can I really fix this problem because none of your suggested solutions work.
1. Changing Password = no luck.
2. Clearing cache = no luck
4. Clearing appcache-internals =no luck.
5. Clearing all cache on my serever = no luck.
6. Changing browsers = no luck
7. incognito - tab = no luck.

Please fix this for me in the next 24hours or please refund my latest subscription back to my paypal account.

This is the one millionth time i am encountering this issue. I have told myself a million times, I am going to stop using themler and never bother to buy any of your products again but somehow, I find myself having to make a few changes to themes once in a while. I have just bought new subscription but none of my themes will open because I keep getting the error that > **Themeler is opened in another tab** . Even when I close all existing tabs on the browser and is just left with one. This issue has been arround for since 2018 If I remember well but has still not been solved. The error that pops up says it is going to close this current tab since themeler is opened in another. **My question is, why don't you instruct your program to shut themler down in the already opened tab rather. So the new opened tab can remain active.** 2nd Question is How can I really fix this problem because none of your suggested solutions work. 1. Changing Password = no luck. 2. Clearing cache = no luck 4. Clearing appcache-internals =no luck. 5. Clearing all cache on my serever = no luck. 6. Changing browsers = no luck 7. incognito - tab = no luck. Please fix this for me in the next 24hours or please refund my latest subscription back to my paypal account.
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9 Comments
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Support Team
Support Team posted this 30 November 2020

Hello Enyona,

We have restarted our server that controls user sessions. Could you please reload Themler and check if the error is still there?

My question is, why don't you instruct your program to shut themler
down in the already opened tab rather. So the new opened tab can
remain active.

This was made on purpose because the window that was opened first may contain unsaved changes.

Gina
Themler Support

Hello Enyona, We have restarted our server that controls user sessions. Could you please reload Themler and check if the error is still there? > My question is, why don't you instruct your program to shut themler > down in the already opened tab rather. So the new opened tab can > remain active. This was made on purpose because the window that was opened first may contain unsaved changes. Gina Themler Support
soulless
9 Posts
soulless posted this 03 February 2022

Same issue here again and again... tried everything above with no luck... And I have job to do...

Same issue here again and again... tried everything above with no luck... And I have job to do...
Support Team
Support Team posted this 04 February 2022

Hello,

Does it happen for you in Themler desktop or Themler on your website? If second, what browser do you use?

Sincerely,
Nettie

Hello, Does it happen for you in Themler desktop or Themler on your website? If second, what browser do you use? Sincerely, Nettie
soulless
9 Posts
soulless posted this 09 February 2022

Hello Nettie,

Themler desktop also is browser app so it's happening on local themeler as well as on my websites hosted on server. I use mozzila but changed to chrome until chrome got same issue. Now I use Maxton and it's working but not my favorite browser (also have to use as default browser because of local themler). I'm running off descent browsers to work with... and it's pain...

Regards,
Dejan

Hello Nettie, Themler desktop also is browser app so it's happening on local themeler as well as on my websites hosted on server. I use mozzila but changed to chrome until chrome got same issue. Now I use Maxton and it's working but not my favorite browser (also have to use as default browser because of local themler). I'm running off descent browsers to work with... and it's pain... Regards, Dejan

Last edited 09 February 2022 by soulless

enyonam
90 Posts
enyonam posted this 28 August 2022

2022 and this problem is still with us. When at all will this be fixed once and for all?

2022 and this problem is still with us. When at all will this be fixed once and for all?
Support Team
Support Team posted this 29 August 2022

Hello,

The issue was related to Firefox v.102 and is fixed. The fix is included into the newest Themler Beta update. To apply the fix please update the theme:
- either by using Chrome browser
- or temporarily downgrade Firefox, update Themler and upgrade Firefox.

You may need also to clear browser cache in Firefox.

Sincerely,
Nettie

Hello, The issue was related to Firefox v.102 and is fixed. The fix is included into the newest Themler Beta update. To apply the fix please update the theme: - either by using Chrome browser - or temporarily downgrade Firefox, update Themler and upgrade Firefox. You may need also to clear browser cache in Firefox. Sincerely, Nettie
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7 Posts
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