login loop when saving

11 Posts

antonio.erre posted this 04 January 2021

Good Morning.
I'm trying to make changes in my theme and I can edit it normally. But when i try to save themler flashes a blank login window and does not save anything.
Is there an actual problem with Themler servers?
I checked already other WP and hosting settings and it seems everything ok.
I've noticed also that it doesn't notify any themler update: that site still has version 379.

Good Morning. I'm trying to make changes in my theme and I can edit it normally. But when i try to save themler flashes a blank login window and does not save anything. Is there an actual problem with Themler servers? I checked already other WP and hosting settings and it seems everything ok. I've noticed also that it doesn't notify any themler update: that site still has version 379.

Screenshot--34-.png

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4 Comments

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Support Team posted this 05 January 2021

Hello,

Please try this way for Themler on your website:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

Also please try to run Themler on Firefox.

Please let us know if the issue is still present.

Sincerely,
Nettie

Hello, Please try this way for Themler on your website: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Also please try to run Themler on Firefox. Please let us know if the issue is still present. Sincerely, Nettie

11 Posts

antonio.erre posted this 05 January 2021

Hello, Nettie.
Still happening in all chromium based browsers (Chrome and Edge). I guess it's a bug targeting just those browsers.
Not happening on Firefox, on which it works fine. Version is strangely, however, still 379.

Hello, Nettie. Still happening in all chromium based browsers (Chrome and Edge). I guess it's a bug targeting just those browsers. Not happening on Firefox, on which it works fine. Version is strangely, however, still 379.

Support Team posted this 06 January 2021

Hello Antonio,

Usually the steps provided by Nettie work for Chrome in case of such bug. Some users also have reported that complete re-install of Google Chrome solved the issue.

As for the version, you need to open this theme in Themler desktop, it should then suggest an update for it. We can update it for you, if you attach the theme here.

Gina
Themler Support

Hello Antonio, Usually the steps provided by Nettie work for Chrome in case of such bug. Some users also have reported that complete re-install of Google Chrome solved the issue. As for the version, you need to open this theme in Themler desktop, it should then suggest an update for it. We can update it for you, if you attach the theme here. Gina Themler Support

1 Posts

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