Theme export to zip - not commonly downloaded

eleanor
291 Posts
eleanor posted this 2 weeks ago

Hi

I'm trying to export my theme but I'm getting the message.

theme-export.JPG

When I look at the file it's downloaded it is a CR download file.

filetype.JPG

Any ideas?
Thank you.

Hi I'm trying to export my theme but I'm getting the message. !theme-export.JPG! When I look at the file it's downloaded it is a CR download file. !filetype.JPG! Any ideas? Thank you.
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eleanor
291 Posts
eleanor posted this 2 weeks ago

I switched browsers from Chrome to Firefox and it worked.

Thank you

I switched browsers from Chrome to Firefox and it worked. Thank you
Support Team
Support Team posted this 2 weeks ago

Hello,

Please try to export the theme with other browsers like Chrome/Firefox. Please make sure there is no browser add-on or CMS plugin, antivirus, firewall or other third-party program that interferes into the download process.

Sincerely,
Nettie

Hello, Please try to export the theme with other browsers like Chrome/Firefox. Please make sure there is no browser add-on or CMS plugin, antivirus, firewall or other third-party program that interferes into the download process. Sincerely, Nettie
eleanor
291 Posts
eleanor posted this 2 weeks ago

I tried a clean install and got the same issue.
I tried on a different site and couldn't access the theme. When I clicked on the install plugins I got

installplugins.JPG

Any ideas?
thank you

I tried a clean install and got the same issue. I tried on a different site and couldn't access the theme. When I clicked on the install plugins I got !installplugins.JPG! Any ideas? thank you
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