Support Team
posted this
17 May 2021
Hello,
Looks like there is an issue happening on content import - and it looks to be related either to permissions or to some third-party plugin that blocks writing to specific folders or files.
Please try these steps:
1. Temporary disable all third-party CMS plugins.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Also please make sure that the user and group running on the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders:
\wp-content\uploads
\wp-content\themes
\wp-content\plugins
Let us know if the issue is still present.
Sincerely,
Nettie
Hello,
Looks like there is an issue happening on content import - and it looks to be related either to permissions or to some third-party plugin that blocks writing to specific folders or files.
Please try these steps:
1. Temporary disable all third-party CMS plugins.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Also please make sure that the user and group running on the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders:
\wp-content\uploads
\wp-content\themes
\wp-content\plugins
Let us know if the issue is still present.
Sincerely,
Nettie