Videos unavailable

kirty1
9 Posts
kirty1 posted this 24 July 2021

Our website shows all Youtube videos unavailable. This has just recently happened. They all play in Youtube, but the links are not recognized anymore by Themler.

Our website shows all Youtube videos unavailable. This has just recently happened. They all play in Youtube, but the links are not recognized anymore by Themler.
Vote to pay developers attention to this features or issue.
22 Comments
Order By: Standard | Newest
pdg.design
160 Posts
pdg.design posted this 25 July 2021

Hi!
have a some problem,
Please, fix it,

Hi! have a some problem, Please, fix it,
fredal1
9 Posts
fredal1 posted this 25 July 2021

have a some problem,
Please, fix it,

have a some problem, Please, fix it,
Support Team
Support Team posted this 26 July 2021

Hello,

Your video might have become private and can no longer shared via embedding. This is one of the possible reasons. Youtube changed this behavior on July 23rd, but it should be possible to go to your youtube video settings and make sure it is public.
You can verify if this is youtube or themler related by switching to any other non-Themler theme.

Gina
Themler Support

Hello, Your video might have become private and can no longer shared via embedding. This is one of the possible reasons. Youtube changed this behavior on July 23rd, but it should be possible to go to your youtube video settings and make sure it is public. You can verify if this is youtube or themler related by switching to any other non-Themler theme. Gina Themler Support
fredal1
9 Posts
fredal1 posted this 26 July 2021

youtube-loop-not-active.jpg
there is a problem with them.
The videos are well activated for youtube sharing.
In themler you have to activate LOOP and the videos are activated?
If LOOP is not activated the video is not displayed
Why ?
the problem comes from themler.

Frédéric

youtube-loop-active.jpg

!youtube-loop-not-active.jpg!there is a problem with them. The videos are well activated for youtube sharing. In themler you have to activate LOOP and the videos are activated? If LOOP is not activated the video is not displayed Why ? the problem comes from themler. Frédéric!youtube-loop-active.jpg!

Last edited 26 July 2021 by fredal1

kirty1
9 Posts
kirty1 posted this 26 July 2021

Checking Youtube it shows all videos are Public. Looks like this is a Themler problem.

Checking Youtube it shows all videos are Public. Looks like this is a Themler problem.
kirty1
9 Posts
kirty1 posted this 26 July 2021

Yes, runs fine when LOOP is turned on ! How can we fix this to work properly without LOOP turned on?

Yes, runs fine when LOOP is turned on ! How can we fix this to work properly without LOOP turned on?
kirty1
9 Posts
kirty1 posted this 27 July 2021

I need an answer to this please. We don't want all videos on our website set with LOOP turned on. It should also work with LOOP turned off. ??????

I need an answer to this please. We don't want all videos on our website set with LOOP turned on. It should also work with LOOP turned off. ??????
Support Team
Support Team posted this 27 July 2021

Hello,

Thanks for the details. Of course, enabling loop is just a temporary measure while the issue is being fixed. Our developers still need some time to fix the issue and we will keep you updated about it.
We are sorry for temporary inconvenience.

Sincerely,
Nettie

Hello, Thanks for the details. Of course, enabling loop is just a temporary measure while the issue is being fixed. Our developers still need some time to fix the issue and we will keep you updated about it. We are sorry for temporary inconvenience. Sincerely, Nettie
Frank RPM
1 Posts
Frank RPM posted this 07 August 2021

I have the same problem!!!
To activate the loop does not solve the problen in any situation!!!!
There is a main bug in Themler!!!

I have the same problem!!! To activate the loop does not solve the problen in any situation!!!! There is a main bug in Themler!!!
Support Team
Support Team posted this 09 August 2021

Hello,

That's weird, on our end enabling the loop make videos work. Do they work with a non-Themler theme or independently?

Sincerely,
Nettie

Hello, That's weird, on our end enabling the loop make videos work. Do they work with a non-Themler theme or independently? Sincerely, Nettie
colombimarco7
24 Posts
colombimarco7 posted this 09 August 2021

Hi,
I also have the same problem, the video no longer appears

Thanks

Hi, I also have the same problem, the video no longer appears Thanks
Support Team
Support Team posted this 09 August 2021

Hello,

Even with Loop enabled?

Sincerely,
Nettie

Hello, Even with Loop enabled? Sincerely, Nettie
colombimarco7
24 Posts
colombimarco7 posted this 10 August 2021

Hi,
yes if I activate the loop it works, but I would not want to loop the video.

Thanks

Hi, yes if I activate the loop it works, but I would not want to loop the video. Thanks
Support Team
Support Team posted this 10 August 2021

Hello,

We are sorry for this. The issue is still in work. Enabling loop is a temporary solution. We will update this topic as soon as there are any news.

Sincerely,
Nettie

Hello, We are sorry for this. The issue is still in work. Enabling loop is a temporary solution. We will update this topic as soon as there are any news. Sincerely, Nettie
Support Team
Support Team posted this 11 August 2021

Hello,

The issue is fixed. Please try the latest Themler Beta update.

Sincerely,
Nettie

Hello, The issue is fixed. Please try the latest Themler Beta update. Sincerely, Nettie
Dragao
1 Posts
Dragao posted this 12 August 2021

Hello,

The issue is fixed. Please try the latest Themler Beta update.

Sincerely,
Nettie

Too bad that we have to pay for a bug fix.
If you don't have free Themler upgrades anymore, then that's basically the case.

> Hello, > > The issue is fixed. Please try the latest Themler Beta update. > > Sincerely, > Nettie Too bad that we have to pay for a bug fix. If you don't have free Themler upgrades anymore, then that's basically the case.
Support Team
Support Team posted this 12 August 2021

Hello,

Unfortunately, the issue has appeared because of some changes on Youtube side, and we couldn't predict this in the earlier versions. Your subscription expired in 2019. Sorry but we cannot guarantee that no changes included into updates would be needed since that time. Alternatively, a workaround would be either using a Loop or inserting a video using HTML control and an iframe (there are several ready solutions over the web).

Sincerely,
Nettie

Hello, Unfortunately, the issue has appeared because of some changes on Youtube side, and we couldn't predict this in the earlier versions. Your subscription expired in 2019. Sorry but we cannot guarantee that no changes included into updates would be needed since that time. Alternatively, a workaround would be either using a Loop or inserting a video using HTML control and an iframe (there are several ready solutions over the web). Sincerely, Nettie
online9
12 Posts
online9 posted this 3 weeks ago

I have build 523 and the problem is still happening - is there a special build that has addressed this?

I have build 523 and the problem is still happening - is there a special build that has addressed this?

Last edited 3 weeks ago by online9

Support Team
Support Team posted this 2 weeks ago

Hello,

Looks like the issue has come back after the update - there must have been more changed from Youtube. Our developers will look into this and we will update this topic with the news.

Sincerely,
Nettie

Hello, Looks like the issue has come back after the update - there must have been more changed from Youtube. Our developers will look into this and we will update this topic with the news. Sincerely, Nettie
nickbonz
1 Posts
nickbonz posted this 2 weeks ago

The videos that were displaying this on embed had "Copyrighted" music playing in the background. YouTube apparently does not play videos like this while embedded. We had our user remove the audio and re-uploaded the video and everything is working fine now.

The videos that were displaying this on embed had "Copyrighted" music playing in the background. [YouTube][1] apparently does not play videos like this while embedded. We had our user remove the audio and re-uploaded the video and everything is working fine now. [1]: http://net-informations.com/q/mis/youtube.html
You must log in or register to leave comments