error saving in themler - BillionAnswers

Support Team posted this 26 October 2021

Hello,

Please try the following:

1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

Sincerely,
Nettie

Hello, Please try the following: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. Sincerely, Nettie

19 Posts

Sifone Company posted this 26 October 2021

Hello !

We carry out the steps indicated more, however the error persists. It stays saving ...

We remain attentive to your orientation

Hello ! We carry out the steps indicated more, however the error persists. It stays saving ... We remain attentive to your orientation

Support Team posted this 27 October 2021

Hello,

If you copy the theme via FTP, zip-compress it and import in Themler desktop, can you change it there and save changes? Also - when saving the theme on your website, what is the error message shown in F12 >> Console?

Sincerely,
Nettie

Hello, If you copy the theme via FTP, zip-compress it and import in Themler desktop, can you change it there and save changes? Also - when saving the theme on your website, what is the error message shown in F12 >> Console? Sincerely, Nettie

19 Posts

Sifone Company posted this 22 December 2021

Hello. We tried to import a section on the home page but the following error appeared:

template is missing. standalone themes need to have a index.php template file . Child themes need to have a template header in the style.css stylesheet! enter image description here

Hello. We tried to import a section on the home page but the following error appeared: template is missing. standalone themes need to have a index.php template file . Child themes need to have a template header in the style.css stylesheet! [enter image description here][1] [1]: https://ibb.co/YTsnZz0

Support Team posted this 22 December 2021

Hello,

Have you previously downloaded the section from templates.themler.io? If so, this is a separate HTML and cannot imported into a theme, only opened as HTML theme or website. Please try importing the section directly from the Insert tab >> Section >> From Library (consider finding the theme by ID).

Sincerely,
Nettie

Hello, Have you previously downloaded the section from templates.themler.io? If so, this is a separate HTML and cannot imported into a theme, only opened as HTML theme or website. Please try importing the section directly from the Insert tab >> Section >> From Library (consider finding the theme by ID). Sincerely, Nettie

19 Posts

Sifone Company posted this 22 December 2021

Perform the indicated but the error persists. When saving some setting, it keeps saving ... it never saves and the error related to the previous comment appears.

Support Team posted this 24 December 2021

Hello,

For Themler on the hosted website please follow these steps:
1) Open this URL in Chrome:
chrome://appcache-internals
find your website and click on 'Remove Item'

2) Open this URL in Chrome:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).

3) Reload your Themler Editor.

For Themler Desktop please try the following:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Sincerely,
Nettie

Hello, For Themler on the hosted website please follow these steps: 1) Open this URL in Chrome: chrome://appcache-internals find your website and click on 'Remove Item' 2) Open this URL in Chrome: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. For Themler Desktop please try the following: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Sincerely, Nettie