users can't see Themler menu

SW0405
5 Posts
SW0405 posted this 03 March 2022

We have set up additional users who are not admin users. The Themler menu is not displayed to the user. Even if he is made an administrator.
Everything works for the "old" user.

We have set up additional users who are not admin users. The Themler menu is not displayed to the user. Even if he is made an administrator. Everything works for the "old" user.
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SW0405
5 Posts
SW0405 posted this 03 March 2022

If we use the new user, we get the allert "Sorry, you do not have permission to access this page."

Sorry, it's in WORDPRESS

If we use the new user, we get the allert "Sorry, you do not have permission to access this page." Sorry, it's in WORDPRESS

Last edited 03 March 2022 by SW0405

Support Team
Support Team posted this 03 March 2022

Hello,

The issue looks to be related to access levels on hte website. Is it reproducible if you use a non-Themler theme?

Sincerely,
Nettie

Hello, The issue looks to be related to access levels on hte website. Is it reproducible if you use a non-Themler theme? Sincerely, Nettie
SW0405
5 Posts
SW0405 posted this 04 March 2022

if we create a new user with administrator level, it is the same :-(

if we create a new user with administrator level, it is the same :-(
SW0405
5 Posts
SW0405 posted this 04 March 2022

Oh I think, it wasn't specific enough.
The item "Themler" at wordpress admin menu isn't available.
If I use the direct link, copied after login with an other user (Superadmin), I get the failure message...

Oh I think, it wasn't specific enough. The item "Themler" at wordpress admin menu isn't available. If I use the direct link, copied after login with an other user (Superadmin), I get the failure message...
Support Team
Support Team posted this 04 March 2022

Hello,

It is recommended, to have admin rights to edit with Themler. If the issue is still present, please refer to this article:
https://answers.themler.io/articles/65515/themler-themes-issues-wordpress-woocommerce

Sincerely,
Nettie

Hello, It is recommended, to have admin rights to edit with Themler. If the issue is still present, please refer to this article: https://answers.themler.io/articles/65515/themler-themes-issues-wordpress-woocommerce Sincerely, Nettie
SW0405
5 Posts
SW0405 posted this 06 March 2022

Hello and thank you for your answer,

for "User1" as superadmin it is possible to see the item.
"User2" is only admin and can't see.

The line: "define('DISALLOW_FILE_EDIT', false);" I had always implemented.

Hello and thank you for your answer, for "User1" as superadmin it is possible to see the item. "User2" is only admin and can't see. The line: "define('DISALLOW_FILE_EDIT', false);" I had always implemented.

Last edited 06 March 2022 by SW0405

galirk1232
1 Posts
galirk1232 posted this 2 days ago

Still problem?

Still problem?
Support Team
Support Team posted this 2 days ago

Hello,

You may not see the Themler admin Menu if you disabled Theme Editor for all users in the WP wp-config.php file by adding the following line:

define('DISALLOW_FILE_EDIT', true);

Please change true value to false.

Sincerely,
Nettie

Hello, You may not see the Themler admin Menu if you disabled Theme Editor for all users in the WP wp-config.php file by adding the following line: define('DISALLOW_FILE_EDIT', true); Please change `true` value to `false`. Sincerely, Nettie
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