Completely lacking support! Completely missing updates. Completely disrespectful. Here's how Themler's Team responds to my submissions.

Web-Art
79 Posts
Web-Art posted this 12 March 2022

Dear Themler Team. How can you treat your customers like this? We buy a subscription in order to have support and appropriate update on time. I'm not even talking about the development of Themler anymore, but about the support and adaptation of Themler to new php, new CMS versions etc.

Meanwhile, we are completely disregarded by your team! Our problems are not only unresolved, but you also do not deign to answer our inquiries. For this reason, we are very sorry ... Tell us what you are taking the money for the subscription for, if we do not receive the expected support, expected updates ...

What happened to your Support? Where is it!

On November 10, 2021, I reported a bug related to php8 bugs in Wordpress. It's March 12, 2022 ... how much time do you still need to resolve my application ???

A month ago, I reported a problem with variants in Woocommerce. I got a reply to take screenshots of the problem. You have received from me not only screenshots with the problem, but also info on which version of Woocoomerce is ok and which version is not ok. For 2 weeks there has been silence ... I wrote 5 messages to you and I got no reply to any of them.

How can you ... tell me how you can treat your customers this way. We have been paying subscriptions for years to get support and updates.

PLEASE RESOLVE OUR CLAIMS ASAP AND DO NOT WRITE US REALLY.

WAITING FOR PROBLEMS WITH PHP8, PHP8.1 FOR WORDPRESS.

WAITING TO SOLVE OUR PROBLEMS FOR NEW VERSIONS OF WOOCOMMERCE

WAITING FOR THE EXPECTED TECHNICAL SUPPORT FOR WHICH I PAY ...

Dear Themler Team. How can you treat your customers like this? We buy a subscription in order to have support and appropriate update on time. I'm not even talking about the development of Themler anymore, but about the support and adaptation of Themler to new php, new CMS versions etc. Meanwhile, we are completely disregarded by your team! Our problems are not only unresolved, but you also do not deign to answer our inquiries. For this reason, we are very sorry ... Tell us what you are taking the money for the subscription for, if we do not receive the expected support, expected updates ... What happened to your Support? Where is it! On November 10, 2021, I reported a bug related to php8 bugs in Wordpress. It's March 12, 2022 ... how much time do you still need to resolve my application ??? A month ago, I reported a problem with variants in Woocommerce. I got a reply to take screenshots of the problem. You have received from me not only screenshots with the problem, but also info on which version of Woocoomerce is ok and which version is not ok. For 2 weeks there has been silence ... I wrote 5 messages to you and I got no reply to any of them. How can you ... tell me how you can treat your customers this way. We have been paying subscriptions for years to get support and updates. PLEASE RESOLVE OUR CLAIMS ASAP AND DO NOT WRITE US REALLY. WAITING FOR PROBLEMS WITH PHP8, PHP8.1 FOR WORDPRESS. WAITING TO SOLVE OUR PROBLEMS FOR NEW VERSIONS OF WOOCOMMERCE WAITING FOR THE EXPECTED TECHNICAL SUPPORT FOR WHICH I PAY ...

Last edited 12 March 2022 by Web-Art

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4 Comments
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Bayern
128 Posts
Bayern posted this 19 March 2022

all the same for Joomla

and additionally BOOTSTRAP 5

**all the same for Joomla** **and additionally BOOTSTRAP 5**
Web-Art
79 Posts
Web-Art posted this 19 March 2022

all the same for Joomla

and additionally BOOTSTRAP 5

Bayer as you can see a topic we added a week ago. Themler did not reply to the post, no answer on how to solve our problems. Continuing to completely disregard the Client continues ... ehhh

> **all the same for Joomla** > > **and additionally BOOTSTRAP 5** Bayer as you can see a topic we added a week ago. Themler did not reply to the post, no answer on how to solve our problems. Continuing to completely disregard the Client continues ... ehhh
Vitaliy WD
501 Posts
Vitaliy WD posted this 21 March 2022

Unbelievable to see that this topic on the first place on "Week activity by votes" section.... it says a lot. That how Artisteer Ltd love their customers. And no response from support team (seems that this just one person, Nettie, who come here once in a week), as always.

Unbelievable to see that this topic on the first place on "**Week activity by votes**" section.... it says a lot. That how **Artisteer Ltd** love their customers. And no response from support team (seems that this just one person, Nettie, who come here once in a week), as always.
Web-Art
79 Posts
Web-Art posted this 3 weeks ago

This is already getting frustrating. When will there be an update to php 8.1 for Wordpress themes !!! What should we tell our clients !!!
We paid regular subscriptions !!! Make the websites work !!! Support for php.74 ends in November.

If you don't update Themler to php.81 WE WILL SEND THE CASE TO A COURT. WE PAID YOU TO HAVE SUPPORT!

This is already getting frustrating. When will there be an update to php 8.1 for Wordpress themes !!! What should we tell our clients !!! We paid regular subscriptions !!! Make the websites work !!! Support for php.74 ends in November. If you don't update Themler to php.81 WE WILL SEND THE CASE TO A COURT. WE PAID YOU TO HAVE SUPPORT!
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